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Your savings, your society

See how our Savings Pledges could support you.

These apply from 1 January 2019 until 31 December 2019 at which point they’ll be reviewed to ensure they’re still right.

A Society where you really matter

When you open a savings account with us you become a member and that matters. Because you get a say in how we run things rather than shareholders, it means we can reinvest in the society and the services we provide to you. Our savings pledges are our commitment to you through some common sense policies and services, which we provide to give you that extra peace of mind.

Our Savings Pledges

These apply from 1 Jan 2019 until 31 December 2019 at which point they’ll be reviewed to ensure they’re still right.

Be one of first to learn about new savings accounts

Learn about new savings accounts first

Share your email address with us and be one of the first to hear about new savings accounts – meaning you won’t miss out on any that might interest you.

Sign up below and we’ll be in touch with emails on our new savings accounts.

Reserve your savings account

Reserve your savings account

If you see an available branch-based savings account and contact the branch or agency, we can guarantee the account availability for the next 14 days, even if it’s withdrawn from sale.

Ensure your savings account is right for you

Know your savings account is right for you

Make the most of your savings with a savings review in branch or agency – you don’t need to book an appointment, just drop in. If you’d rather book a specific time or a private space you can call your branch or agency and arrange this in advance.

We use the Moneyfacts Rate Checker, to check what rate you’re getting on your existing account, with us or another provider. So you can make an informed decision about whom you save with.

The Moneyfacts Rate Checker is supplied and powered by Moneyfacts Group PLC.

Reassuring 14 day rate promise

Reassuring 14 day rate pledge

If, within 14 days of you opening a Fixed Rate ISA or Bond, we launch an equivalent account and increase the interest rate by 0.20% or more, you will have 14 days to switch and enjoy the higher rate, with no restrictions.

The new account will need to have the same access conditions and end date (or within 2 months of it) as your original account.

We value new and existing savers equally

We value all our savers

We believe that every saver should be treated equally. So, if you meet the eligibility criteria, you can take advantage of any of our available savings accounts whether you’re a new or existing customer.

Support when you need it most

Support when you need it most

We know that life can be tough sometimes. If your circumstances change and you or a member of your immediate family need access to the fixed term or limited access accounts you have with us, we’ll be here to help. This could include critical or terminal illness, death, redundancy, nursing home or elderly care costs, divorce or court order.

We may be able to waive any withdrawal restrictions that might ordinarily apply.

"Our Savings Pledges reinforce the commitment we have as a Society to act in the best interests of our customers and to put them at the heart of what we do, especially in such a challenging interest rate environment. This dedication to our customers is something we’re passionate about and really sets us apart."

Mike Regnier - Chief Executive

Be one of first to learn about new savings accounts

Be one of the first to learn about new savings accounts

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