Call us on

0345 1200 100

for Savings

0345 1200 200

for Mortgages

0345 1200 805

for Web support

Contact centre opening hours are
Monday to Friday 9am – 5pm and Saturdays 9am – 1pm.

Things to remember

In order for us to deal with your query more efficiently please have your account or customer number to hand.

Your customer number is 10 digits long.
If you have received a letter from us, you will find this on there.

Find out more about what you can do when you call YBS


  • Make balance enquiries
  • Check your recent transactions
  • Cancel a Direct Debit or standing order
  • Check your savings account interest rate.


  • Make balance enquiries
  • Make a payment
  • Set up and cancel a Direct Debit
  • Check your mortgage interest rate.

You can also use our 24/7 automated telephone service* to:

Check your savings balance and review recent transactions or
Reset your password for savings online services or
Check your mortgage balance and make a repayment

Our contact centre opening hours are Monday to Friday 9am – 5pm and Saturdays 9am – 1pm. Outside of these hours you can only access the automated service.

*Please note, some of these services are not available if you have already registered for online access to your accounts.

Did you know?

You can use your online password to manage your accounts over the telephone...

When you call us, you'll be asked for three characters from your online account password - just so we can verify your identity.

This will allow you to:

  • Move your money between accounts
  • Transfer your money to an external account
  • Amend your details
  • Close your account

Find out what you can do with your accounts online by checking our Savings Account Matrix.

SPEAK TO a member of our team in your
local YBS Location

If you prefer, come and chat to us in your local branch or agency.

Find a location