We’re making some important changes

Updated November 2020

As one of the largest and strongest building societies in the UK, we’re always looking at how the Society is run to make sure we’re spending members’ money in the best way possible. We have announced proposals to make changes to our branch network so we can deliver better long-term value. This will benefit nearly 3 million customers.

Branch closures

Our customers are changing the way they manage their money with us and it’s not sustainable, or a good use of members’ money, to have a high concentration of YBS branches and agencies in a small area.

We recently confirmed that 12 YBS branches proposed for closure will close on 5 February 2021. These branches are all within 9 miles of another branch or agency – sometimes much closer than that.


Branches closing and the nearest YBS locations
Batley
Branch / Agency NameAddressDistancePhone
Dewsbury 26 Church Street,
Dewsbury
WF13 1JU
1.85 miles 01924 589685
Morley 113 Queen Street,
Morley,
Leeds
LS27 8HE
2.35 miles 0113 223 4995
Cleckheaton 7 Northgate,
Cleckheaton
BD19 3HH
3.26 miles 01274 350327
Ossett 35 - 37 Bank Street,
Ossett
WF5 8PS
3.46 miles 01924 589687
Burgess Hill
Branch / Agency NameAddressDistancePhone
Haywards Heath 50 South Road,
Haywards Heath
RH16 4LA
3.14 miles 01444 688886
Lewes (Agency) 51 - 52 Cliffe High Street,
Lewes
BN7 2AN
8.41 miles 01273 957780
Brighton 137 Western Road,
Brighton
BN1 2LA
9.02 miles 01273 721891
Shoreham-by-Sea (Agency) 34 High Street,
Shoreham-by-Sea
BN43 5DA
10.62 miles 01273 462160
Halesowen
Branch / Agency NameAddressDistancePhone
Bearwood (Agency) 492 Bearwood Road,
Bearwood, Birmingham
B66 4HB
3.88 miles 0121 429 5838
Stourbridge 58 High Street,
Stourbridge
DY8 1DE
4.13 miles 01384 500168
Birmingham 61 New Street,
Birmingham
B2 4DU
6.62 miles 0121 616 2904
Wolverhampton 17 - 17a Queen Square,
Mander Centre,
Wolverhampton
WV1 1TQ
9.96 miles 01902 505012
Holmfirth
Branch / Agency NameAddressDistancePhone
Honley 4 Market Place,
Honley,
Huddersfield
HD9 6NY
2.25 miles 01484 829894
Huddersfield 22 - 24 New Street,
Huddersfield
HD1 2BU
5.10 miles 01484 829895
Brighouse 2 Bethel Street,
Brighouse
HD6 1JN
10.90 miles 01484 829892
Lindley
Branch / Agency NameAddressDistancePhone
Huddersfield 22 - 24 New Street,
Huddersfield
HD1 2BU
1.90 miles 01484 829895
Brighouse 2 Bethel Street,
Brighouse
HD6 1JN
3.28 miles 01484 829892
Honley 4 Market Place,
Honley,
Huddersfield
HD9 6NY
4.10 miles 01484 829894
North Shields
Branch / Agency NameAddressDistancePhone
Newcastle upon Tyne 139 Northumberland Street,
Newcastle upon Tyne
NE1 7AG
6.93 miles 0191 283 0297
Sunderland (Agency) 230 High Street West,
Sunderland
SR1 3BN
7.63 miles 0191 502 0080
Oldham
Branch / Agency NameAddressDistancePhone
Ashton under Lyne 83 Old Street,
Ashton-under-Lyne
OL6 7RS
3.71 miles 0161 885 2491
Heywood (Agency) Horrox Cross & Wilkinson,
29 Market Place,
Heywood
OL10 1LA
5.78 miles 01706 368661
Manchester 17 Piccadilly,
Manchester
M1 1LS
6.59 miles 0161 636 0611
Littleborough (Agency) 24 - 26 Hare Hill Road,
Littleborough
OL15 9BA
7.18 miles 01706 370881
Penistone
Branch / Agency NameAddressDistancePhone
Barnsley 14 Cheapside,
Barnsley
S70 1RR
6.25 miles 01226 228560
Mapplewell (Agency) Stonehouse Financial Services,
18 Blacker Road,
Mapplewell,
Barnsley
S75 6BW
6.54 miles 01226 392140
Honley 4 Market Place,
Honley,
Huddersfield
HD9 6NY
8.69 miles 01484 829894
Slaithwaite
Branch / Agency NameAddressDistancePhone
Honley 4 Market Place,
Honley,
Huddersfield
HD9 6NY
3.80 miles 01484 829894
Huddersfield 22 - 24 New Street,
Huddersfield
HD1 2BU
4.43 miles 01484 829895
Brighouse 2 Bethel Street,
Brighouse
HD6 1JN
9.00 miles 01484 829892
Littleborough (Agency) 24 - 26 Hare Hill Road,
Littleborough
OL15 9BA
14.20 miles 01706 370881
South Elmsall
Branch / Agency NameAddressDistancePhone
Pontefract 9 Ropergate,
Pontefract
WF8 1LL
6.59 miles 01977 711369
Wombwell (Agency) Stonehouse Financial Services,
53-55 High Street,
Wombwell,
Barnsley
S73 8HS
6.98 miles 01226 446188
Doncaster 20 - 26 Printing Office Street,
Doncaster
DN1 1TR
7.99 miles 01302 511860
Conisbrough (Agency) 32 - 34 Church Street,
Conisbrough,
Doncaster
DN12 3HR
8.19 miles 01709 862602
Streatham
Branch / Agency NameAddressDistancePhone
Croydon 66-68 George Street,
Croydon
CR0 1PD
4.16 miles 020 3733 8117
Sutton 122 High Street,
Sutton
SM1 1LU
5.39 miles 020 8642 3539
Kensington 255 Kensington High Street,
Kensington,
London
W8 6NA
5.57 miles 020 7602 0006
London (Strand) 200 Strand,
Temple,
London
WC2R 1DP
5.72 miles 020 3733 8118
Sunbury
Branch / Agency NameAddressDistancePhone
Kingston 80 Eden Street,
Kingston upon Thames
KT1 1DJ
5.07 miles 020 8549 2582
Ealing 41 High Street,
Ealing,
London
W5 5DB
8.12 miles 020 8579 3077
Ashtead (Agency) 17 The Street,
Ashtead,
Surrey
KT21 1AA
9.16 miles 01372 277271
Woking 29 Commercial Way,
Woking
GU21 6XR
9.17 miles 01483 494166

We’re fully committed to offering a face-to-face service; in fact this is a crucial part of the Society and remains one of our key strengths. Customers can continue to use any one of our 231 YBS branches and agencies, whenever they wish.

We’re also developing complementary digital services, including mobile and online savings, to enhance what we can offer through a high street branch, rather than replace it. Helping customers take more control over their routine requests means we’re better able to offer support and expertise through our branches and on the phone, when a personal touch is needed.


Customer mailings

We wrote to all our customers affected by the proposed branch closures in October, to explain how the changes will affect them and letting them know the nearest alternative locations they may wish to use.



Our mortgage service

We’re seeing more people using our telephone and online services, or mortgage brokers, and fewer coming into branch for face-to-face advice. So we continue to reflect changing demand from our customers, we’re discontinuing our face-to-face mortgage advice service. Delivering mortgage advice by telephone is more sustainable and convenient, whilst enabling us to invest more in the products and services that enhance our customer experience.


These changes have not been influenced by the changes in customer behaviour we’ve seen as a result of Covid-19.

Managing your money

There are lots of ways you can manage your money with us. You can choose to talk to us face-to-face in any one of our 231 branches and agencies across the UK, go online or call us.

Face-to-face

Find your most convenient YBS location.

Online

Managing your account online is quick, safe and convenient. It only takes a few minutes to register and you’ll have instant, secure access to your YBS accounts, anytime. Once you’ve registered you can also download our savings app which is a really convenient way to check your balance, transactions and transfer money.

Phone

You can call us and choose to carry out some automated transactions for some services or speak to one of our colleagues.

Protecting you and your money from fraud and scams

We are committed to helping you defend yourself from fraud and scams. Please remember to be cautious if someone contacts you unexpectedly. Take the time to think about what you are being asked for; don’t be rushed, don’t assume that a phone call, email or text is genuine and listen to your instincts. Please take a look at how we protect you and what you can also do to protect yourself from fraud and scams.