What to expect BEFORE your appointment
Once your appointment is booked, YBS (Yorkshire Building Society) will contact you a few days before you are due to visit us, to check you can still make it. If you can't make your appointment please let us know by contacting your local branch, so that we can offer your appointment to someone else who needs it.
What to expect AT your appointment
When you arrive for your appointment please speak to one of our colleagues and let them know you're there to attend your Citizens Advice appointment. They'll show you where to go and introduce you to your adviser. The appointment will take place in a private meeting room in our branch. Whatever you discuss in the meeting is fully confidential and no personal information will be shared with YBS or anyone else. Your appointment is free and will last up to an hour depending on what you want to discuss. Please be assured that Yorkshire Building Society will not contact you following your appointment and the matters you discuss with Citizens Advice will not be shared with anyone.
If you can't book an appointment
We already know that there is a very high demand for help from Citizens Advice. If you try to book an appointment at one of our branches and there are no suitable slots available, but you need urgent help, please look at the other ways to access help via the Citizens Advice website at
www.citizensadvice.org.uk.