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Important information
Existing customers - please note that for security reasons we cannot include personal account information in email responses. If your question is account-specific and you are registered for Online Services, please login to your account and go to the Message Centre to contact us. This will enable us to respond to you securely and give account-specific information. If you are not registered for Online Services please ring us on 0345 1200 100* to discuss your account; alternatively you can register online to use our Online Services.
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Lost or stolen card
Call us on 0345 9101 112*
Lines are open 24 hours a day, 7 days a week
You can, also, report a lost or stolen card in branch or online.