Look out for a change in the appearance of your YBS website soon. We are redesigning the site and will be launching the new website in the next few weeks.
You’ll need to register the death at any local registry office (within 5 days in England and Wales and 8 days in Scotland). For Government advice on how to register a death and to locate your nearest registry office go to www.gov.uk/register-a-death. Once you’ve registered the death you will be given a death certificate. It's probably worth asking for a few copies as this could help you deal with some of the more practical matters quicker.
It’s important to say goodbye and a Funeral Director should be able to guide you through all of your options for arranging a funeral. Citizens Advice recommends finding a Funeral Director through a professional association, such as the National Association of Funeral Directors.
Worrying about paying for the funeral isn’t something we want you to be overly concerned with. If you need to access funds from the deceased’s account, we can cover some funeral expenses from the estate. Cheques will be issued directly to the funeral director or third party.
You’ll need to find out whether or not there is a will. If you do not know, the deceased’s solicitor and bank are good places to start and there’s more advice here www.gov.uk/find-persons-will
We appreciate that you will want to settle financial affairs following bereavement with minimal hassle. Depending on the products held, we will require different documents and identification in order to perform the necessary administration. Please select the relevant options below to show the steps you'll need to take.
If you’d like to notify us of a bereavement online we can help you get started and send you some guidance on what to do next. You’ll need to have details of the person who has passed away to hand, including their account information.
If you would like to talk with a member of our dedicated Bereavement Team, you can call us between 8am and 6pm Monday to Friday and 8am until 1pm on Saturday.
Customer Service Centre
Yorkshire Building Society
If you would prefer to speak to someone in person please call into any of our branches. Find your branch now.
You can call the Society's dedicated Bereavement Team at any time, but if you feel you need additional support we are working together with a company called Hugh James to offer our customers access to an Estate Administration Service, which is a specialist service handling all the processes and paperwork after someone passes away. They can provide help in a range of ways: from Estate clarity and guidance and helping with paperwork to ensuring any funds are distributed accordingly.
This service is optional, but if you feel you would benefit from this then Hugh James can be contacted via their legal services helpline on 0330 053 6225 Monday to Friday, 8am to 8pm, and Saturday, 9am to 1pm.
Find out more about the services offered by Hugh James.
Yorkshire Building Society chooses to introduce its customers to Hugh James Solicitors for the purposes of advising on and arranging will writing and legal services administration. Will writing and legal services are not regulated by the Financial Conduct Authority.
For definitions, please refer to ourBereavement Glossary Terms
HM Revenue & Customs
Look in The Phone Book for your local ‘Tax Office’, or visit www.hmrc.gov.uk
Citizens Advice Bureau
Find your local office in The Phone Book, or visit www.citizensadvice.org.uk
Cruse Bereavement Care
Call 0844 477 9400, or visit www.cruse.org.uk
General Register Office for England & Wales
Smedley Hydro, Trafalgar Road, Southport, Merseyside PR8 2HH
Tel: 0845 603 7788, www.gro.gov.uk
General Register Office for Scotland
Ladywell House, Ladywell Road, Edinburgh EH12 7TF
Tel: 0131 334 0380, www.gro-scotland.gov.uk
Probate and Inheritance Tax helpline
Call 0845 30 20 900 or visit www.justice.gov.uk/courts/probate
The Bereavement Register
Government advice on bereavement