Finding the help you need 

We're here to make sure you have all the support you need when it comes to managing the finances of the deceased.

Registering the death 

The first step you'll need to take is to register the death. This must be done within 5 days in England and Wales, or 8 days in Scotland. 

After you've registered the death, you'll be given a death certificate. We'll need to see the death certificate so we can help you manage the accounts and finances of the deceased. 

Get in touch 

To let us know about a death, to freeze an account, or to get help with understanding what to do next, please get in touch using one of the contact methods below.

Use our online form

You can let us know about a bereavement by using our online form.

Give us a call

If you'd like to talk with a member of our team, you can call us between 9am and 5pm, Monday to Friday. 

Come into branch 

If you'd prefer to speak in person, you can visit one of our branches. Remember to bring along a copy of the death certificate.

Write to us

Write to us at:
Bereavement Team Customer Service Centre,
Yorkshire Building Society,
Yorkshire House,
Yorkshire Drive,

If you need more help

Browse our help and support page for more information on how everything works and a list of useful contacts.