Insurance: What to do


Register the death.

You’ll need to register the death at any local registry office (within 5 days in England and Wales and 8 days in Scotland). Once you’ve registered the death you will be given a death certificate.


Provide us with a copy of the Death certificate.

Call into any one of our branches or post them to our Bereavement Team (Contact details are listed on the right).

Insurance FAQs

What happens to Mortgage Payment Insurance that is held with the Society?

On receipt of evidence of the death, we will arrange for all necessary policy amendments to be made and notification of these changes will be sent to you.

What happens to Home Insurance arranged with the Society?

If there is a buildings insurance policy arranged through us it must be continued until the mortgage is repaid or we are notified that alternative insurance arrangements have been made.

Please note, if the property is to remain empty in excess of 60 days, you must contact us to discuss this further with the Bereavement Team on 0345 166 9229*.

What about Life policies?

If there are any life insurance policies in place, you’ll need to contact the policy provider to put a claim in place


If you need to advise us of a bereavement, please complete the online bereavement form below. In order to start the process we will need the death certificate, but in the meantime the sole account(s) will be frozen.

Call us

If you would like to talk with a member of our dedicated Bereavement Team, you can call us between 9am and 5pm Monday to Friday.

Write to us at the Address below:

Bereavement Team Customer Service Centre,
Yorkshire Building Society,
Yorkshire House,
Yorkshire Drive,

Visit your nearest Branch

If you would prefer to speak to someone in person please call into any of our branches. Find your branch now.