We are redesigning the website to improve the online experience for our customers. Find out more.
The new transaction confirmation service provides additional security through an automated call to you using a phone number you have registered with us on which you can be contacted at the time of the transaction.
It is therefore important to ensure that your contact details are up to date and that, wherever possible, you provide us with a mobile number so that we can always contact you. You can log-in to check and update your contact details.
If you log-in regularly to check your accounts but rarely transact online, you may not be affected by it for some time. If, however, you make payments regularly to new destinations, you'll become familiar with the transaction confirmation service very soon.
Either way there's no need to worry - the service is easy to use and you're in control as you select which of your registered phone numbers you can be contacted on and you don't need to speak at all.
For more information on our online security, visit Our security promise.
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