We have changed how we verify your identity when accessing and managing your accounts online.
What is multi-factor authentication?
Why have we made these changes?
What does this mean for you?
What do I need to do?
If you receive a text message or call that you did not initiate, please do not respond or provide any information, instead contact us directly on 0345 1200 100 .
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Occasionally there can be delays with the telephony network and/or service provider. If the code hasn’t arrived within a couple of minutes please request a new one by clicking ‘Code not received’.
When you do this you will need to be able to receive an automated call to the correct number to verify the changes. If the telephone number registered against your account isn't accessible, or if all of your telephone numbers are wrong you will need to contact our Customer Contact Centre on 0345 1200 805, or visit your local Yorkshire Building Society branch to get your telephone number updated. You can find your nearest branch or agency here.
Yes. There are no restrictions as long as the mobile phone number is logged against your account. However, you must have network signal rather than WIFI to be able to receive the message.
Some payments do not always require multi-factor authentication. However, if you have made multiple payments within a short period of time, you may be asked to authenticate.
Customers who are hard of hearing will be able to select to receive a text message to their mobile phone rather than receive a phone call.
We will only send you a text message if you trigger this through a transaction or login. We will never send you a link to click through or ask you to reply to a text message. If you are concerned about a text message you have received you should contact us immediately.
Please add 07418 344350 to your list of safe callers with your call protection provider. This will prevent the authentication call being blocked.