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Look out for a change in the appearance of your YBS website soon. We are redesigning the site and will be launching the new website in the next few weeks.

Help & Support

Savings Help & Support

Our Savings Help section will give you information and guidance about operating your accounts and managing your money.

You can find out our savings interest rates, how and why we verify your identity when making a new application and the specific sort codes you need when transferring your savings. We also have a section which provides details about the Financial Services Compensation scheme which covers your savings deposits for up to £85,000.

Interest rates

You can visit our savings rates page to find out the interest paid on our current savings accounts and the rates for accounts we have discontinued.

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Get in touch

Visit a branch or agency

Enter a town, city or postcode to find your nearest branch.

Call us

  • 8am - 8pm: Mon to Fri
  • 9am - 1pm: Sat
0345 1200 100*

Online security
Report an online security issue using our form

Report a lost/stolen card

Call our helpline 24 hours a day, 7 days a week

0345 9 10 11 12*

*When our office is closed this is an automated service. A colleague will be in touch when we reopen.

Alternatively you can visit your nearest branch or report it online


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