Savings Help & Support

Our Savings Help section will give you information and guidance about operating your accounts and managing your money.

Interest rates

You can visit our savings rates page to find out the interest paid on our current savings accounts and the rates for accounts we have discontinued.

You can find out our savings interest rates, how and why we verify your identity when making a new application and the specific sort codes you need when transferring your savings. We also have a section which provides details about the Financial Services Compensation scheme which covers your savings deposits for up to £85,000.

My Online Account

Information on managing your accounts online.

Find out more

Verifying your identity

Find out how to verify your identity when applying for savings accounts

Find out more

Payments to and from your account

Use our specific sort codes when making payments to or from your accounts

Find out more

Financial Services Compensation Scheme

Your savings deposits are covered by the Financial Services Compensation Scheme, find out how on this page

Find out more

Personal budget calculator

Find out how much you might be able to save each month

Find out more

Visit a branch or agency

Enter a town, city or postcode to find your nearest branch.

Call us

0345 1200 100*

8.00am - 8.00pm Mon-Fri 9.00am - 1.00pm Sat

Online security

Report an online security issue using our form

Report an issue

Report a lost/stolen card

Call our helpline 24 hours a day, 7 days a week

0345 9 10 11 12*

Alternatively you can visit your nearest branch or report it online

Report a card