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Verifying youridentity

Why we need to verify your identity

We have a responsibility to verify your identity when you are opening a savings account or applying for a mortgage. This is under regulations for the prevention of financial crime and money laundering.

How we verify your identity

We use an electronic verification system, and if this is successful, that's all we need to do. However in certain cases (for example if you are not listed on the electoral roll or you have recently moved house) we may need additional proof of identity.

We may not be able to proceed with a mortgage application or new savings account unless suitable proof of name and address is provided.

Your identification documents

If we are not able to identify you using the electronic verification system, you will need to provide documentation to prove your identity and your address (this could be more than one document). Some popular forms of ID are:

  • Current signed passport
  • Current EU or UK photocard driving licence (full or provisional) or full UK driving license (old style)
  • EU member state ID card
  • Signed employer ID card
  • Armed forces ID card

For a full list of the types of documents we will accept you can read our Identification Requirements leaflet.


Copies or details of Proof of Identity will be taken and retained by the Society.

Please note, all documents you send must be originals or certified true copies. Please follow the guidelines below regarding certifying your documents.

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Certifying your documents

If you’re sending documents through the post which have a photo or signature on them you should send copies and not the originals. All copies of documents must be certified. This means that they have been checked and verified by bank/building society employees, solicitors, accountants, commissioner for oaths, independent financial advisers or the Post Office as being exactly the same as the original. Please note they cannot be certified by a member of your family and the person certifying the documents may charge a fee so check with them.

Did you know?

Our employees can certify your documents for you at your local branch at no cost.

Here’s what you need to do:

1) Take your documents to the person certifying them and ask them to add to the first page of each item:

  • Their full name
  • Their profession
  • Their business name (and Financial Conduct Authority number if they are an independent financial adviser)
  • Their business address and telephone number
  • Their signature and the date
  • A statement "I certify that pages 1 to [insert total number of pages] are a certified true copy."

2) All other pages in the documents must be signed by the person certifying them.

If the documents have been fully certified on each page we will also accept them.

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