• Important notice for customers

    • We're currently experiencing issues on our website and you may have a problem when trying to log in, apply for a mortgage or open a savings account. If you do have an issue, please try later. We apologise for any inconvenience.


    • We're currently experiencing issues on our website and you may have a problem when trying to log in, apply for a mortgage or open a savings account. We're working to fix this and expect the site to be fully up and running by ... . We apologise for any inconvenience.


    • We're currently experiencing issues on our website and you may have a problem when trying to log in, apply for a mortgage or open a savings account. We're working to fix this therefore please try again later. We apologise for any inconvenience.


    • We are aware of an issue on our website, where customers are intermittently unable to log into their accounts. We are investigating the issue and will provide an update as soon as possible. We apologise for any inconvenience.


    • We are upgrading our systems on Saturday 6th and Sunday 7th of March. Find out how our services are affected.


    • Some customers are experiencing issues during login. If you have an urgent payment, please use our mobile App. We apologise for any inconvenience.


    • Message



  • An important message to our customers

    We're currently receiving a very high number of calls and you may find it is taking longer than usual to get through to us. If you are having problems logging in, you can reset your password online. We apologise for any inconvenience this may be causing.



  • Coronavirus Info -
    We currently have fewer colleagues available to help you in our call centres, branches and agencies. Many are home schooling, or self-isolating. If you do need to contact us, you may experience longer waiting times than usual. We are grateful for your patience.
    Please read our information on how to keep you, our colleagues and your money safe during these challenging times. If you are taking a mortgage payment holiday (also known as a payment deferral) or want to know what options are available to you, please see our coronavirus payment deferral information.



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