• Coronavirus Info -
    including up to date information and further support on mortgage payment holidays



  • Important notice for customers

    We're currently experiencing issues on our website and you may have a problem when trying to log in, apply for a mortgage or open a savings account. If you do have an issue, please try later. We apologise for any inconvenience.



  • Important notice for customers

    We're currently experiencing issues on our website and you may have a problem when trying to log in, apply for a mortgage or open a savings account. We're working to fix this and expect the site to be fully up and running by ... . We apologise for any inconvenience.



  • Important notice for customers

    We're currently experiencing issues on our website and you may have a problem when trying to log in, apply for a mortgage or open a savings account. We're working to fix this therefore please try again later. We apologise for any inconvenience.



  • Important notice for customers

    We are aware of an issue on our website, where customers are intermittently unable to log into their accounts. We are investigating the issue and will provide an update as soon as possible. We apologise for any inconvenience.



  • Important notice for customers

    Overnight on 24th/25th October we are upgrading our systems between 5pm Saturday and 1am Sunday. During this period our online service will be unavailable, meaning you will not be able to log in to our website, use our mobile app, withdraw cash from our ATMs, or apply for a savings or mortgage account.

    Please note the times shown are approximate. We apologise for any inconvenience.


  • Important notice for customers

    We are upgrading our systems overnight/on … . This will cause all websites to be unavailable to customers. We apologise for any inconvenience. Find out how our services are affected.



  • Website currently unavailable

    Our online service is unavailable for around 45 minutes each night starting at 03.00 for daily maintenance. Our online service may be unavailable at other times, for example while we carry out upgrades. Details of these will, also, be available on our homepage. We apologise for any inconvenience.



  • Website currently unavailable

    We’re currently experiencing issues with our website. We’re working to fix this as soon as possible. We apologise for any inconvenience.



  • We’re making some important changes

    We have announced proposals to make changes to our branch network so we can deliver better long-term value. This will benefit nearly 3 million customers. Find out more



Helping borrowers & savers for over 150 years

Who will you choose?


Help us celebrate exceptional customer service and choose our 2020 Customer Choice Award winner.


Voting is open until Friday 6th November 2020.


Find out more and vote now

We’ve been shortlisted and need your help!


We're delighted to be nominated in four categories for the 2021 Moneyfacts Consumer Awards.

  • First-Time Mortgage Buyers’ Choice
  • High St Mortgage Provider of the Year
  • High St Savings Provider of the Year
  • ISA Provider of the Year

We'd love you to vote and tell us how you found our customer service.


Moneyfacts Awards 2021

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