• Important notice for customers

    • We're currently experiencing issues on our website and you may have a problem when trying to log in, apply for a mortgage or open a savings account. If you do have an issue, please try later. We apologise for any inconvenience.


    • We're currently experiencing issues on our website and you may have a problem when trying to log in, apply for a mortgage or open a savings account. We're working to fix this and expect the site to be fully up and running by ... . We apologise for any inconvenience.


    • We're currently experiencing issues on our website and you may have a problem when trying to log in, apply for a mortgage or open a savings account. We're working to fix this therefore please try again later. We apologise for any inconvenience.


    • We are aware of an issue on our website, where customers are intermittently unable to log into their accounts. We are investigating the issue and will provide an update as soon as possible. We apologise for any inconvenience.


    • We are upgrading our systems on Sunday 12th of December. Find out how our services are affected.


    • Some customers are experiencing issues during login. If you have an urgent payment, please use our mobile App. We apologise for any inconvenience.


    • Essential maintenance, Monday 20 December: Our website will be unavailable intermittently from 8pm today. We’re sorry for any disruption this causes – we’ll work as quickly as we can to get it up and running again for you.



  • An important message to our customers

    Branches are currently not able to receive incoming calls from customers. We are working hard to resolve the issue and hope to have everything up and running as soon as possible. In the meantime, customers can call our contact centre on 0345 1200 100, and we can make an internal call transfer to the branch. We apologise for any inconvenience caused.





Helping borrowers & savers for over 150 years

Get your YBS Money MOT


Guides, tools and tips to help you make the most of your money.


Find out more
older man and child in garden

We're building better lives with Age UK

Together we're aiming to raise £1m to help people through some of the most challenging times in their lives.


Find out more
Donate online now
Age UK

Our products


News from around YBS