• Important notice for customers

    • We're currently experiencing issues on our website and you may have a problem when trying to log in, apply for a mortgage or open a savings account. If you do have an issue, please try later. We apologise for any inconvenience.


    • We're currently experiencing issues on our website and you may have a problem when trying to log in, apply for a mortgage or open a savings account. We're working to fix this and expect the site to be fully up and running by ... . We apologise for any inconvenience.


    • We're currently experiencing issues on our website and you may have a problem when trying to log in, apply for a mortgage or open a savings account. We're working to fix this therefore please try again later. We apologise for any inconvenience.


    • We are aware of an issue on our website, where customers are intermittently unable to log into their accounts. We are investigating the issue and will provide an update as soon as possible. We apologise for any inconvenience.


    • We're upgrading our systems on Saturday 21 and Sunday 22 May. Find out how our services are affected.

    • Some customers are experiencing issues during login. If you have an urgent payment, please use our mobile App. We apologise for any inconvenience.


    • Due to unforeseen circumstances some of our phonelines will be closed for a period of time, or open with limited number of agents. We are sorry for any inconvenience caused, Thank you for your patience at this time.

    • Our branches and contact centres will close on 2nd and 3rd of June for the Jubilee bank holiday. We’ll be back to normal opening hours from Saturday 4th June.


  • An important message to our customers

    Branches are currently not able to receive incoming calls from customers. We are working hard to resolve the issue and hope to have everything up and running as soon as possible. In the meantime, customers can call our contact centre on 0345 1200 100, and we can make an internal call transfer to the branch. We apologise for any inconvenience caused.


  • Homes for Ukraine

    • We're currently experiencing issues on our website and you may have a problem when trying to log in, apply for a mortgage or open a savings account. If you do have an issue, please try later. We apologise for any inconvenience.


    • We're currently experiencing issues on our website and you may have a problem when trying to log in, apply for a mortgage or open a savings account. We're working to fix this and expect the site to be fully up and running by ... . We apologise for any inconvenience.


    • We're currently experiencing issues on our website and you may have a problem when trying to log in, apply for a mortgage or open a savings account. We're working to fix this therefore please try again later. We apologise for any inconvenience.


    • We are aware of an issue on our website, where customers are intermittently unable to log into their accounts. We are investigating the issue and will provide an update as soon as possible. We apologise for any inconvenience.


    • 16 February 2022 Our online booking system won't be available from 10pm for around 30 minutes. If you want to book an appointment please try again after 10.30pm Find out how our services are affected


    • Some customers are experiencing issues during login. If you have an urgent payment, please use our mobile App. We apologise for any inconvenience.


    • Supporting people fleeing the war

      The UK government has announced the Homes for Ukraine scheme to support refugees fleeing the conflict in Ukraine. We fully support this scheme and have made it as simple as possible for our customers who want to take part and be a sponsor. Please see our Homes for Ukraine page for further information.



  • An important message to our customers

    Branches are currently not able to receive incoming calls from customers. We are working hard to resolve the issue and hope to have everything up and running as soon as possible. In the meantime, customers can call our contact centre on 0345 1200 100, and we can make an internal call transfer to the branch. We apologise for any inconvenience caused.


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