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YORKSHIRE BUILDING SOCIETY GROUP CONTACT CENTRE RECEIVES INDUSTRY RECOGNITION

30 April 2018

Yorkshire Building Society Group has announced that its customer contact centres have been awarded CCA Global Standard accreditation.

CCA is the professional body for leading brands in customer experience, challenging and connecting public and private sector organisations to become world-class.

The accreditation is for the work undertaken at the Group’s contact centres at Yorkshire Drive in Bradford, Lynch Wood in Peterborough and Charlton Kings in Cheltenham.

Sarah Jackson, Yorkshire Building Society Group Director of Customer Services, said:

I am really proud of all our colleagues in our contact centres, the feedback from the CCA was brilliant and shows that all the work our contact centre colleagues have put in over the years to ensure our focus on customers has been a success.

The CCA were really impressed with our excellent service and our commitment to providing a leading customer experience. This recognition means our customers can be assured of our high customer service standards.

CCA Global Standard is recognised industry wide as the definitive standard for customer contact operations. 

Anne Marie Forsyth, Chief Executive at CCA, said:

Congratulations to the team at Yorkshire Building Society Group for the fantastic outcome of their recent CCA Global Standard accreditation with a number of strengths highlighted across all areas including complaints handling, recruitment, learning and development, apprenticeship commitments, performance and resource planning.

The assessment of the Group was excellent and reflected on a superb contact centre which operates as a vital integral part of a quite exceptional colleague and customer focussed organisation.”

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