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Privacy andCookies

The privacy and security of your personal information is very important to us. We will not disclose it to anyone except with your consent or if the law requires us to.

Privacy

When you make an enquiry or complete an application we will use your personal information including sensitive information, as appropriate, to process your enquiry, set up and administer the account and services you have with us. We will also use your personal information to contact you where necessary, for fraud prevention and detection, legal and regulatory compliance, market research and general business purposes. We will only process your personal information where we have a lawful basis to do so. We will only use your details for marketing where we have consent to do so.

  1. Marketing



    We will respect your right to privacy and only contact you if we have your consent, and we will only use methods you have agreed to. This may be post, face to face, email, text message, telephone or any other available messaging service. You can withdraw consent at any time and we will stop sending you details of our marketing offers.

    If you change your mind at any time about the contact methods you have agreed to, just let us know by calling 0345 1200 100 , visit your local branch or by logging on to your online account.

    We do not contact children with details of products, services and offers, but we may send them birthday greetings. We will ask them for ID when they are 16 years old and ask them to choose whether they want to be kept informed of products, services and offers.

    If you subscribe to one of our special customer services e.g. our Savings Pledges—to be kept informed of new savings accounts by email, we will use these details for this service until you unsubscribe from this service and these details will be removed. These services are not linked to and do not affect the marketing permissions and other details you have registered with us. We will not sell your details to other organisations but may use marketing agents to act on our behalf.

  2. Our relationships with other organisations



    We will share relevant information with associate companies, agents and service providers to administer the service provided such as assessing suitability, products taken, payment of commission, complaints and to manage our customer relationship with you.

    If we offer you products or services from other organisations and you take these products you will be entering into a contract with the organisation concerned. These contracts safeguard the security and confidentiality of your information, and restrict further use by the organisations for their own purposes. All organisations we work with are assessed for adequacy of their security controls.

  3. Site monitoring



    We use technical methods (called "cookies") to identify what stage in an application process you are at, improve your experience by making it quicker and easier for you to use the site, identify how effective our advertising is and provide you with information in the future we believe is relevant to you. No personal information is captured unless you proceed with an application at which point details of where your enquiry originated will be linked to your customer record. You can block or delete cookies from this site in your browser settings. To find out more about cookies please see our cookies section below. By doing this your experience may be affected and parts of this site may not work. By continuing with an enquiry/application you will be consenting to the use of cookies as explained.
  1. Communications



    All communications with us may be monitored/recorded to improve the quality of our service, staff training and for your protection and security.


  2. Email



    You should note that ordinary email is not secure. Please do not send us any confidential information via email. Similarly, we will only use email to send confidential information about your accounts to you where we are required to do so, where you specifically request it, and where it is suitably protected.


  3. Links to other sites



    This Privacy Policy only covers you while you are on our site. Once you click on a link to another website, the Policy no longer applies.


  4. Applying for a job



    If you would like to know how we use your personal information when applying for a role with us, please see our colleague handbook .


  5. How we use your personal information and your rights



    For full details of how we use your personal information see our booklet How we use your personal information (211 KB) . This booklet provides details on what personal information we need to collect, why we need it, where we may obtain information from and how long we keep it for.

    The documents below show you specifically how we use your personal information when you open a mortgage or a savings account:

    Mortgages (How we use your personal information) (59 KB)
    Savings (How we use your personal information) (55 KB)

    For information on Your Rights see our booklet Your Rights and Data Protection (322 KB) . This booklet informs you of your rights under Data Protection Regulations, how to invoke your rights and our legal obligations regarding your personal information.

    If you want to see what personal information we hold about you, you can request a copy of this by completing a Submit Access Request Form (53 KB)

    Our Data Protection Officer (DPO) provides help and guidance to make sure we apply the best standards to protecting your personal information. Our DPO can be reached by email at dpo@ybs.co.uk or by post at:

    DPO Yorkshire House Yorkshire Drive Bradford West Yorkshire BD5 8LJ

To view some of the document you will need to have Adobe Acrobat reader installed. If you have not already got this and would like to download it, visit the Adobe web site.

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Cookies - Site monitoring

We use technical methods (called "cookies") on this website. A cookie is a small file of letters and numbers that allows us to:

  • Identify what stage in an application process you are at.
  • Improve your experience by making it quicker and easier for you to use the site.
  • Identify how effective our advertising is and provide you with information in the future we believe is relevant to you.

Temporary or session cookies are also needed for you to log in and to manage your savings and mortgage accounts.

No personal information is captured unless you proceed with an application at which point details of where your enquiry originated may be linked to your customer record. By continuing with an enquiry/ application you will be consenting to the use of cookies as explained.

If you have come to this site by clicking on a Yorkshire Building Society advertisement on another website you may have had a cookie placed on your PC either by Yorkshire Building Society or the website provider. This allows us and/or them to analyse the effectiveness of our online advertising. See Managing / Blocking cookies for information about deleting these cookies.

Important Information

  • By using our website, including making an enquiry/application or logging in, you are consenting to the use of cookies as explained above.
  • For more information about cookies visit www.allaboutcookies.org.

Managing/Blocking cookies

You can manage cookies from this site, including blocking or deleting them, by changing the settings in the browser you use, e.g. Internet Explorer, Mozilla Firefox, Google Chrome, etc.

Find out how you can do this by visiting www.allaboutcookies.org/manage-cookies/.

Please note

  • By doing this your experience may be affected and parts of the site may not work.
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Queries

Contact us if you have any queries about the privacy of this site.

Or, write to us

Customer Relations Department Yorkshire Building Society Yorkshire House Yorkshire Drive Bradford West Yorkshire BD5 8LJ
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Get in touch

Visit a branch or agency

Enter a town, city or postcode to find your nearest branch.

Call us

  • 8am - 8pm: Mon to Fri
  • 9am - 1pm: Sat
0345 1200 100*

Online security
Report an online security issue using our form


Report a lost/stolen card

Call our helpline 24 hours a day, 7 days a week

0345 9 10 11 12*

Alternatively you can visit your nearest branch or report it online

 

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