The privacy and security of your personal information is very important to us. We will not disclose it to anyone except with your consent or if the law requires us to.
We will respect your right to privacy and only contact you if we have your consent, and we will only use methods you have agreed to. This may be post, face to face, email, text message, telephone or any other available messaging service. You can withdraw consent at any time and we will stop sending you details of our marketing offers.
If you change your mind at any time about the contact methods you have agreed to, just let us know by calling 0345 1200 100 , visit your local branch or by logging on to your online account.
We do not contact children with details of products, services and offers, but we may send them birthday greetings. We will ask them for ID when they are 16 years old and ask them to choose whether they want to be kept informed of products, services and offers.
If you subscribe to one of our special customer services e.g. our Savings Pledges—to be kept informed of new savings accounts by email, we will use these details for this service until you unsubscribe from this service and these details will be removed. These services are not linked to and do not affect the marketing permissions and other details you have registered with us. We will not sell your details to other organisations but may use marketing agents to act on our behalf.
Our relationships with other organisations
We will share relevant information with associate companies, agents and service providers to administer the service provided such as assessing suitability, products taken, payment of commission, complaints and to manage our customer relationship with you.
If we offer you products or services from other organisations and you take these products you will be entering into a contract with the organisation concerned. These contracts safeguard the security and confidentiality of your information, and restrict further use by the organisations for their own purposes. All organisations we work with are assessed for adequacy of their security controls.
All communications with us may be monitored/recorded to improve the quality of our service, staff training and for your protection and security.
You should note that ordinary email is not secure. Please do not send us any confidential information via email. Similarly, we will only use email to send confidential information about your accounts to you where we are required to do so, where you specifically request it, and where it is suitably protected.
Links to other sites
Applying for a job
If you would like to know how we use your personal information when applying for a role with us, please see our colleague handbook.
How we use your personal information and your rights
For full details of how we use your personal information see our booklet How we use your personal information (778 KB) .
This booklet provides details on what personal information we need to collect, why we need it, where we may obtain information from and how long we keep it for.
The document below shows you specifically how we use your personal information when you open a mortgage account:
For information on Your Rights see our booklet Your Rights and Data Protection (322 KB) . This booklet informs you of your rights under Data Protection Regulations, how to invoke your rights and our legal obligations regarding your personal information.
If you want to see what personal information we hold about you, you can request a copy of this by completing a Submit Access Request Form (53 KB)
Our Data Protection Officer (DPO) provides help and guidance to make sure we apply the best standards to protecting your personal information. Our DPO can be reached by email at email@example.com or by post at:
To view some of the document you will need to have Adobe Acrobat reader installed. If you have not already got this and would like to download it, visit the Adobe web site.