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Our strategy

Making a lasting positive impact on the society we live in.

Our Society Matters strategy focuses on how we are supporting our members and colleagues, making a positive impact to our local communities, reducing our environmental footprint, and doing business in a responsible way.

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We aim to be an active member of the communities we serve, using our expertise, passion and scale to maximise our impact.

We deliver educational programmes to improve employability and financial literacy, provide life-changing support to people in the most challenging situations and meaningfully engage with our local communities to enable them to thrive and prosper.

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We aim to be market-leading for financial inclusion and deliver tailored outcomes for all customers.

We offer a variety of options to enable all individuals to save in a way that suits their specific needs, support people through every step of their journey to having a place to call home and provide adapted support to customers in challenging situations.

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We aim to be respectful of our planet and continuously reduce our environmental impact.

We minimise our environmental footprint through responsible procurement and reduction of our direct and indirect impacts, and by raising awareness of environmental issues with colleagues and customers.

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We aim to be a leading employer, where colleagues feel respected, valued and proud to work for us.

We develop our culture of supporting and engaging all colleagues, prioritising their wellbeing and promoting diversity, and we provide opportunities for every colleague to reach their potential, celebrating their successes along the way.

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A word from the CEO

" As a mutual, we are not owned by external shareholders but by our customers, who are members of our Society. We exist for the benefit of our members, to provide real help with their real lives. This means being there for them through the different stages of their lives and responding with practical solutions and empathy. Our Society Matters strategy helps us to deliver this. It is a commitment to doing the right thing for our members, colleagues, local communities and the environment." Mike Regnier