Verifying your identity with Mitek

About Mitek

Mitek is our trusted security partner. Mitek quickly verifies people with identity document authentication and biometrics. This helps us get your account up and running quickly. To find out more about Mitek, visit their website.

We will share your contact details with Mitek. Mitek then shares your identity verification with us. They use an encrypted connection to secure your data. Mitek will keep your data only for as long as needed for audit and records purposes. More details can be found in their privacy notice.

Your most sensitive data will be deleted within seven days of verification. This includes:

Social profiles

Identity documents

Bank details

Address

Date of birth.

Verifying your identity online

To get your account set up as soon as possible, we'll ask you to upload documents.

We’ll send you an email with a link to Mitek.

This is the only time we'll ask for personal information via email.

Complete the verification to get started with your account. This is what we’ll ask for:

One form of photo ID listed below:

Signed UK or Foreign Passport.

EU or UK Full or Provisional Driving Licence.

Biometric Residence Permit issued by Home Office to foreign national from 30/6/2021

Foreign National Identity Card.

A short live video using your mobile phone or webcam. This is to compare with your photo ID.

We may also ask for proof of address. You can use:

UK utility bill from the last 3 months. This doesn’t include mobile phone bills.

Council tax bill from the last 12 months.

UK bank, building society or credit card statement from the last 3 months.

Letter from HMRC including tax credit or statement (not P45 or P60) from the last 12 months.

Letter from Department for Work and Pension (DWP) including Pension Service or local authority confirming right to benefits, from the last 12 months.

Signed full or provisional UK/EU driving licence (you can use this for proof of address or ID, but not both).

Check the documents you use match the information in your application. If you don't have your documents with you, you can choose to do this later.

FAQs

Why do I have to provide identity information?

Like all UK financial institutions, we must verify your identity. This is to prevent fraud and financial crime. Visit Money Helper if you’d like to know more about this.

What happens if I don’t want to provide this information online?

We won’t be able to accept your application for an online account. Instead, you’ll need to visit one of our branches and open an account there.

What happens if I don’t have the identification you ask for?

We won’t be able to accept your application online. Instead, you’ll need to show alternative identification at one of our branches and apply for an account in person.