Yorkshire Building Society has been crowned High Street Provider of the Year for both mortgages and savings, after consumers voted in their thousands at the 2023 Moneyfacts Consumer Awards.

The Bradford-based mutual took the top awards in the two categories at the annual event, held in London, which aims to give the UK’s millions of customers a voice and a chance to reflect how they feel about the range of financial products available to them.

Award winners were chosen based on honest customer feedback from almost 200,000 consumers.

The Yorkshire was also highly commended in the First Time Mortgage Buyers’ Choice and Remortgage Buyers’ Choice awards categories.

Chris Irwin, director of savings at Yorkshire Building Society, said:

Our purpose has always been to help people build financial resilience and to own their own home – these two awards demonstrate we continue to do that, successfully, more than 150 years after we started.

We’re proud our mortgage and savings products, which represent good, long-term value, and our friendly and high quality service has been recognised by so many customers as the best on the high street.

Matt Bradfield, Website Editor at Moneyfacts.co.uk said:

The Moneyfacts Consumer Awards recognise those banks, building societies, insurers and financial service providers that are the absolute best in their respective categories. We congratulate all of the winners and those that have been commended and highly commended, and thank the almost 200,000 consumers that shared their views with us about the best brands for customer service during the past 12 months.