Have a say in how we run things

Please get involved and vote at the Annual General Meeting (AGM).

You'll find everything you need in the AGM documents section, including the Notice of Meeting - which provides details on what you can vote on.
Online and postal voting before the meeting has now closed.
Tuesday 23 April 2024
To join the meeting please use the link below and enter your voting codes on the Chair's letter, if you received your information by post. Or use your unique link in your reminder email received on the 18 or 19 April to go direct to the meeting.
Watch online, ask questions and vote at the AGM, live at 2.30pm. You can join the meeting from 2pm on the day.
Smiling woman holding umbrella with a child
chairman's letter thumbnail
A letter from the Chair of the Board, John Heaps
annual review thumbnail
Annual Review 2023
summary financial statement thumbnail
Summary Financial Statement
notice of meeting thumbnail
Notice of Meeting
Annual Report and Accounts thumbnail
Annual Report and Accounts 2023
Summary Directors’ Remuneration Report thumbnail
Summary Directors’ Remuneration Report

Who are you voting for?

Your Board is made up of a number of directors that are there to represent you, our members. 
Image of Susan Allen

Susan Allen

Chief Executive
Joined the Board in March 2023 

I was delighted to join the Society in March 2023. I bring over 30 years’ experience in financial services, covering retail, corporate and investment banking, operations, customer service and business leadership roles. Most recently I led Barclays’ branch and contact centre teams. Prior to that I was CEO, Retail & Business Banking at Santander UK.

I have always enjoyed leading teams with a strong customer focus. Every day I see colleagues providing a personalised service, genuine care, and a great experience. Of course we don’t always get it right, but I know from feedback that many really value their interactions with us.

In 2024, we will all be focused on continuing to provide Real Help with Real Life, including through our fantastic partnerships with FareShare and Citizens Advice.

I am committed to listening to our members and acting on their feedback. I want to make sure we continue to support families across the UK, standing out as a modern mutual.

Image of Debra Davies

Debra Davies

Independent Non-Executive Director 
Joined the Board in July 2023 
I am so pleased to have recently joined the Board. I have worked in financial services for over 30 years, in payments, banking and insurance, both in the UK and globally. I bring experience in many areas. These include business leadership, growth, technology change, digital, partnerships, marketing and customer service and experience. Putting the customer first has always been the cornerstone of my career. 

I swapped executive life for roles as a non-executive director five years ago, as I wanted to use my experience in a different way, across a broader group of companies. 

In the current challenging economic environment we need to be incredibly focused on the products and service we provide. I will work with the executive team to grow and strengthen what we offer members, really bringing to life what membership means. 

As Chair of the Remuneration Committee I will ensure that we pay fairly and appropriately, to attract and keep the talented people we need to deliver for our members.
Image of Annemarie Durbin

Annemarie Durbin

Chair of the Board Designate 
Joined the Board in December 2023 
If elected by members at the AGM, I will become the Chair of your Society. My role will be to lead the Board on your behalf, supporting the Society to go from strength to strength. I will use my 35 years of experience in banking and governance to do this. 

After practising as a barrister and solicitor, I moved into banking in 1987, first with ANZ Banking Group then Standard Chartered Bank, a global retail and commercial bank. I have held a range of non-executive positions including WH Smith Plc, Santander UK plc and was Chair of Carter Allen Limited. I am a highly experienced executive with a strong background in banking, leadership and talent transformation and corporate governance. I also have significant experience in relation to remuneration, including as Remuneration Committee Chair, and extensive experience in respect of audit and responsible banking from my membership of the relevant Committees at Santander UK plc. 

I joined the Society because I strongly believe in our purpose of providing Real Help with Real Life. Leading the Board I will aim to provide value to our members and customers. All while ensuring the safety and soundness of the Society and continued contribution to our local communities.
Image of Guy Bainbridge

Guy Bainbridge 

Independent Non-Executive Director  
Joined the Board in 2019 
I am focused on the Society’s purpose, and ensuring it remains financially and operationally sound for the years to come. The current economic and competitive backdrop presents challenges for us. At the same time we know our existing and potential savers and borrowers continue to face their own challenges, which include increased cost of living and mortgage rates. 

I am privileged to bring over 40 years of experience in retail banking, on your behalf, to the Board and its Committees. 

As Chair of the Audit Committee I make sure we spend time on quality external reporting and the controls supporting our financial and operational strength. This year we have paid particular attention to being fit for purpose not just for now, but also the future. This is crucial to continue to deliver relevant services to our members.
Image of Angela Darlington

Angela Darlington

Independent Non-Executive Director 
Joined the Board in 2022 
I have spent most of my career understanding, quantifying and managing risk in insurance companies. I am pleased to bring this wide-ranging financial services experience to the Society. 

I use my expertise regularly in my role as Chair of the Society’s Risk Committee. It has been another turbulent year, where risks changed rapidly, new risks have emerged and regulatory change continues. Despite this tough backdrop, I am proud the Society has remained resilient and continued to deliver its important purpose. 

It is hugely important to me to be involved with a strong, diverse and successful building society that’s owned by its members, that remains committed to its mutual business model and priorities; helping people find a place to call home and supporting greater financial wellbeing.
Image of Alison Hutchinson

Alison Hutchinson

Senior Independent Non-Executive Director & Vice Chair  
Joined the Board in 2015 
Thank you for giving me the opportunity to be a member of your Board. I am here to represent your interests, to ensure the Society continues to be relevant to our members, as well as growing sustainably to help more people find a place to call home, and save for those special or important life moments.

I feel very privileged to be able to draw on over 35 years of experience in financial services, retail, digital and the charity sector. I use this to help the Society retain its historical ethos whilst making sure we move forward and members can enjoy the best customer experience, whatever channel they choose. In 2023 I was also the colleague representative on the Board. Their insights and inspiration have influenced many of our Board decisions.

I have been responsible for leading the recruitment of our future Chair and am delighted Annemarie Durbin has joined us, bringing extensive experience and enthusiasm. This will build on the superb contribution from John Heaps, who has been an outstanding Chair for the past nine years.

Image of Alasdair Lenman

Alasdair Lenman 

Chief Finance Officer 
Joined the Board in 2017 
Throughout my time with the Society I have been guided by our purpose of providing Real Help with Real Life. Ensuring that we have adequate resources and a strong business performance has been at the core of my role. A lot of what I do is to build resilience to external stresses so that we can continue to provide value to our members, help people looking for a place to call home and support with financial wellbeing, in challenging as well as good times. 

My priority has always been to work with my colleagues to build the skills, capabilities and risk management techniques that will form the foundation for our future. I will be retiring from my role in the Society in June this year and until then I will continue to work towards a future in which we deliver strongly for members, customers and broader stakeholders. As we provide even more real help for even more people.
Image of Dina Matta

Dina Matta

Independent Non-Executive Director  
Joined the Board in 2021 
It has been an honour to serve on the Board for the past three years. I have been able to use and share my experience in technology, operations and risk management gained in a number of retail banks. It has been a period of growth and improvement for our Society, in terms of profitability and effectiveness, allowing us to deliver further and better on our purpose. 

Our branch based service is now matched with a digital proposition that has allowed us to expand our reach during a challenging period for our members. We will continue to face massive change, due to the increasing importance of technology in a world that is facing more turmoil and challenges than we have experienced in some time. Our ability as a Society to manage this evolution will determine our success going forward.

This need to engage with transformation in a fast changing world will accelerate. I look forward to continuing to contribute to this process, which falls exactly in my area of expertise and experience. Transformation in large financial institutions has been my life’s work and I can think of no more worthwhile organisation to continue this journey with.
Image of David Morris

David Morris

Chief Commercial Officer 
Joined the Board in 2022
2023 was another year of fast moving, complex change. One that required speed of thought and action to manage. In that context, I am immensely proud of the work that we have undertaken to ensure that our customers and members have been supported with their mortgage and savings needs. 

I believe YBS has, once again, led the way providing value to our savers, and innovative solutions to borrowers – both existing and new. This remains my passion and my commitment. 

We are entering a new economic environment, but I am convinced opportunities remain, that my leadership can let YBS continue to flourish, delivering innovative products and market leading service. And that, taken together, this is something our members will truly feel the benefit of. If you re-elect me, this will be my focus and my commitment.
Image of Mark Parsons

Mark Parsons 

Independent Non-Executive Director
Joined the Board in 2020 
I have worked in large financial services companies for 35 years and have held executive responsibilities for finance, mortgage and savings products, branches and telephone centres, human resources, IT investment and risk management. 

I’m proud that I began my executive career at a building society, and was previously Chief Executive of Coventry Building Society. A building society is privileged to be owned by its members, and your Board has a duty to ensure the Society is run in your best interests. 

I’m pleased that through our day to day actions and strategy, we are focused on this. Good examples in 2023 included increasing savings rates, member loyalty products, ensuring we have a broad branch network and improving access to our online services. I am determined that we will continue this member focus.
Image of Jannelle Tilling

Jennelle Tilling

Independent Non-Executive Director
Joined the Board in 2021 
I’m proud to be on the Board of Yorkshire Building Society, a mutual I admire for its meaningful and compelling purpose and member focus. 

With 25 years of global brand marketing experience, I’ve worked with the team to understand the changing needs and motivations of our members, so we can articulate our brand positioning, which truly differentiates us and is authentic to the Society. This work is helping us be more innovative and purposeful with our savings and mortgage propositions, at a time when our members need us most. I’m also drawing on my rich digital experience to help progress in this area. So we’re where you need us to be; in branch, online, on your phone or tablet. 

With a background outside of financial services, I bring a fresh perspective and use my experience and skills to constructively challenge the status quo and drive sustainable growth. I‘m passionate and committed to building a stronger, more relevant Society. I’ll do this by listening to members, whilst growing and supporting our talented leaders, so that the Society flourishes well into the future.

For any queries please contact:

0345 1200 300 (Share Plans customers)
Calls to 03 numbers are charged at the same rate as 01 or 02 numbers from all phones.

In writing to:

Member Office,
Yorkshire Building Society,
Yorkshire House,
Yorkshire Drive,
Bradford BD5 8LJ

YBS logo
The Chelsea logo
N&P logo
Shareplans logo

How can I join in or watch the AGM online?

You’ll be able to watch and vote at the AGM live online at 2.30pm on Tuesday 23 April 2024. Any votes cast during the meeting will be used as your final vote, even if you have already voted by post or used the online voting site.

If you receive your AGM information by post:

  • Click the vote button above and log in using the voting codes on your letter and the meeting code 30266.

If you receive your AGM information online:

  • We’ll send you a personal link by email to go direct to the meeting on the day.

Can I come along to the meeting?

We would really like to see you at the meeting. You’ll find all the details you need on this page, including directions and timings for the day.

How will I know if there are any last minute changes to the AGM?

We don’t expect anything to prevent the Society holding the meeting but if we do need to make any changes we’ll communicate these:

  • On our website, ybs.co.uk/agm2024
  •  In our branches and agencies
  • On our Facebook and X, formerly known as Twitter, pages.

Date: Tuesday 23 April 2024
Location The Met Hotel, King Street, Leeds, West Yorkshire LS1 2HQ
Registration desk opens 2.00pm
Time of meeting 2.30pm
By rail Leeds Station is just a 5 minute walk to The Met Hotel.
For train times visit: nationalrail.co.uk or wymetro.com
By bus A bus goes from Leeds Bus Station to King Street.
Alternatively it is approximately a 20 minute walk from the bus station.
For bus times visit: wymetro.com
By car To find the hotel using a sat nav please use the postcode LS1 2HQ.
There is an NCP car park at Leeds Station (charges will apply).
AGM map