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Email us

Please complete our form if you have a general question about our products and services.

Before you contact us, please look at our frequently asked questions

Still looking for help?

Try entering a query in the Search our website and FAQs box at the top of the page.

If you cannot find the answer in our FAQs, please use our contact form to send us your query.

 

Important information

Existing customers - please note that for security reasons we cannot include personal account information in email responses. If your question is account-specific and you are registered for Online Services, please login to your account and go to the Message Centre to contact us. This will enable us to respond to you securely and give account-specific information. If you are not registered for Online Services please ring us on 0345 1200 100* to discuss your account; alternatively you can register online to use our Online Services.

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Get in touch

Visit a branch or agency

Enter a town, city or postcode to find your nearest branch.

Call us

  • 8am - 8pm: Mon to Fri
  • 9am - 1pm: Sat
0345 1200 100*

Online security
Report an online security issue using our form


Report a lost/stolen card

Call our helpline 24 hours a day, 7 days a week

0345 9 10 11 12*

Alternatively you can visit your nearest branch or report it online

 

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