Mortgage payment holiday online form launched for customers affected by coronavirus

Customers from Yorkshire Building Society, Accord Mortgages, Accord Buy to Let and Chelsea Building Society who have been financially affected by coronavirus (Covid-19) and want to apply for a mortgage payment holiday can now do so online.

They can also find information on mortgage payment holidays on our coronavirus (Covid-19) online hubs, which will be updated with new information to help customers as the situation progresses. The hub includes a section on the questions our customers are asking most frequently on mortgage payment holidays.

Yorkshire, Accord Mortgages, Accord Buy to Let and Chelsea are all exceptionally busy with calls from customers and therefore need to prioritise the most financially vulnerable. Customers who want to discuss a mortgage should only call if they are worried about meeting their next mortgage payment.

Customers who can make their next payment but would like to apply for a mortgage payment holiday or find out more about how payment holidays work should use our online services.

Ant Warrington, Director of Digital and Innovation at Yorkshire Building Society, said: “We have introduced the facility to request a payment holiday online to help customers who can make their next month’s payment but who need to apply for a payment holiday.

“If you are not having difficulties meeting your next mortgage payment, we would recommend using the online form. Customers don’t need to provide any documentation to apply online - they just need to self-certify that their income has been either directly or indirectly impacted by coronavirus (Covid-19).

“If you have not been financially affected by coronavirus but are concerned that you might be in the future, please visit our online coronavirus (Covid-19) hub, which has information about mortgage payment holidays, including our most frequently asked questions. We will update the hub as the situation progresses.”

Any Yorkshire, Accord, Accord Buy to Let or Chelsea customers who are having difficulty meeting their next mortgage payment should call us on 0800 138 2402. Lines are open Monday to Friday, from 9am to 5pm and on Saturdays between 9am and 1pm.

Customers who have been financially affected coronavirus (Covid-19) and can meet their next mortgage payment, but want to apply for a mortgage payment holiday for the coming months can access the online form at www.ybs.co.uk/paymentholiday, www.accordmortgages.com/existing-customers/paymentholiday, or www.thechelsea.co.uk/paymentholiday.

Customers who have not been financially affected by coronavirus but are concerned that they may be in the future should visit our online coronavirus (Covid-19) hub at www.ybs.co.uk/coronavirus-info, www.accordmortgages.com/existing-customers/coronavirus-info, or www.thechelsea.co.uk/coronavirus-info.

All information correct at time of publication.

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