FAQs

That's fine – you can choose to receive a postal pack at any time, just follow these steps:

• Log in to your online account.
• Click on your name to go to your profile.
• Choose “My Membership” and tick the "Post" option.
• We'll do the rest.

Forgotten how to log in?

Just click here for some help.

No this is a service message and the changes you make here will only apply to documents and information for AGMs and other member meetings - all your marketing preferences for marketing communications will stay the same.

You’re entitled to vote if you:

• have £100 or more in your share savings account(s) on 31 December of the previous year, and remain a shareholding member at all times up to and including the voting date (which will be included in your AGM information) or
• owe £100 or more on your mortgage as a borrowing member on 31 December of the previous year and on the voting date;
• are or will be at least 18 on the date of the meeting; and
• are the sole or first named account holder on an account.

If you’re eligible to receive the AGM information, we’ll send you an email before the AGM to let you know that you’ll soon receive everything you need - it also helps us check that the email address we hold for you is still correct.

We’ll then send you an email with the AGM information, a link to our AGM website and your own personal link to vote online.

If we can’t deliver your email or it becomes necessary to send a paper version we’ll send it by post.