Forgotten your password?

You can reset your password online. 

Forgotten your username or customer number?

We can help you get your details.

Having problems logging in?

If you know your login details but are still having problems, there are a few things you could try.

First, use this link to log in on our website. Bookmarked, favourited and saved links can cause problems.

If that does not work, you could:
use a different browser or a private browsing window
clear your browser’s cookies and cache
open our website on a different device
use our savings app instead.

Need more help?

Call us on 0345 1200 100*
Lines are open:
9am to 5pm Monday to Friday
9am to 1pm Saturday

Lost or stolen card

Call us on 0345 9101 112*
Lines are open 24 hours a day, 7 days a week

You can, also, report a lost or stolen card in branch or online.