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Important notice: one of our banking services providers is carrying out maintenance on its computer systems on 19th and 20th January. 
Find out how our services are affected


Our security promise:

Provided you act honestly and follow our security advice, we guarantee to refund in full any money taken from your account as a result of computer crime or fraud.

What we will do to protect you

  • We will never ask you to disclose your whole password to us except when you specifically want to change it and you can only do this once you have logged into your account. When you log in we will randomly ask for three characters from your password
  • All pages that display or collect personal information are encrypted. Look for the padlock symbol in your browser status bar
  • A team of independent security experts regularly tests our website
  • We may contact you by telephone to check the details of changes you have requested online - it is important that you keep us informed if you change your number, and if possible provide more than one number on which you can be contacted
  • You should note that ordinary email is not secure. We will only use email to send confidential information about your accounts to you where we are required to do so, where you specifically request it, and where it is suitably protected. Similarly, please do not send us any confidential information via email.
  • We will verify your identity before disclosing confidential information over the telephone or re-setting your password
  • Your session will time out after a period of keyboard inactivity
  • Access to your online account will be locked out after three failed access attempts. You will need to call us to reset your account
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What you should do to protect yourself

  • Never reveal your password to anyone or write it down, unless you’re using an authorised online Third Party Provider.  Additional information on accessing your account(s) through a TPP can be found here.
  • Do not use a password that could be easily guessed by someone else
  • Change your password immediately if you suspect someone else could know it
  • Log off from the YBS website when you have completed your transaction
  • Keep your PC updated with current anti-virus software, the latest browser versions and relevant security patches/updates
  • Use a firewall to protect your PC from hacking attacks
  • Do not send us any confidential account information via email
  • Make sure we have your correct email address and check your inbox regularly for new messages
  • Beware of 'phishing' emails. If you mistakenly respond to a phishing email, tell us about it straight away
  • Download ourProtect yourself from Identity Theft and Fraud (867 KB)  guide.

Report a lost/stolen card

Call our helpline 24 hours a day, 7 days a week

0345 9 10 11 12*

Alternatively you can visit your local branch or report it online

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Why choose the Yorkshire?

We believe in trust

It's what our Society was built on, and what we continue to build on today. That's why 3.5 million members trust us with their money, and why we go out of our way to offer good, honest products that give good, honest returns.

We believe in financial security and we are here for the long term. Right in the heart of the communities we serve. Solid. Dependable. Trustworthy. And that's what makes the Yorkshire, the Yorkshire.

Get in touch

Visit a branch or agency

Enter a town, city or postcode to find your nearest branch.

Call us

  • 8am - 8pm: Mon to Fri
  • 9am - 1pm: Sat
0345 1200 100*

Online security
Report an online security issue using our form

Report a lost/stolen card

Call our helpline 24 hours a day, 7 days a week

0345 9 10 11 12*

Alternatively you can visit your nearest branch or report it online


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The embedded asset does not exist:
Asset Type: YBS_Snippet_C
Asset Id: 1394658781091