Complaints Publication Report

See how many complaints Yorkshire Building Society received and dealt over the six month period of 1st January 2026 to 30th June 2026

Read how these relate to the number of accounts in each grouping, to allow comparisons to be made with other financial organisations on a consistent basis.

01/01/26 to 30/06/26

First Name	Yorkshire Building Society
Other firms included in this report	Chelsea Building Society Norwich & Peterborough Building Society
Period covered	01/01/26 to 30/06/26

We publish our complaints data every six months in accordance with Financial Conduct Authority (FCA) requirements. The figures below show complaint volumes relative to the size of our business and provide additional context when reviewing our complaints performance.

The complaints Yorkshire Building Society received and dealt with from 01/01/26 to 30/06/26 are shown in the table below.

Providing excellent service to our customers is important to us. While we always aim to get things right first time, we recognise that sometimes things can go wrong. We use the insight gained from complaints to help us understand what’s important to our customers and to continuously improve our products services and customer experience.

Archived Complaints Reports

1^st January 2026 to 30^th June 2026

1^st July 2025 to 31^st December 2025

1^st January 2025 to 30^th June 2025

1^st July 2024 to 31^st December 2024

1^st January 2024 to 30^th June 2024

1^st July 2023 to 31^st December 2023

1^st January 2023 to 30^th June 2023

1^st July 2022 to 31^st December 2022

1^st January 2022 to 30^th June 2022

1^st July 2021 to 31^st December 2021

1^st January 2021 to 30^th June 2021

Complaints Data

	Number of complaints opened by Volume of business
Product/Service Grouping	Provision at reporting period end date - Complaints per 1,000 accounts/policies in force	Intermediation within the reporting period - Complaints per 1,000 sales during the period	Number of complaints opened	Number of complaints closed	Percentage closed within 3 days	Percentage closed after 3 days but within 8 weeks	Percentage upheld	Main cause of complaints opened
Banking and credit cards	0.66	N/A	2,336	2,072	27.6%	72.1%	76.6%	Errors / not following instructions
Home Finance	9.78	0	602	590	12.4%	85.9%	74.1%	Other general admin / customer service
Insurance & Pure protection	0.24	0	6	9	11.1%	77.8%	77.8%	Other general admin / customer service
Decumulation and Pensions	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A
Investments	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A
Credit Related	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A
Claims management	N/A	N/A	N/A	N/A	N/A	N/A	N/A	N/A