• Yorkshire Building Society and Citizens Advice are launching a pilot scheme where Citizens Advice advisers will be available one or two days a week in branches to support members of the public with a range of issues, including financial well-being.
  • Yorkshire Building Society is the first UK financial services provider to offer this in person one-to-one service in six of its branches in a trial partnership with Citizens Advice

Yorkshire Building Society and Citizens Advice partnership launch video


Yorkshire Building Society and Citizens Advice are launching an innovative partnership that will initially pilot across six of the Society’s branches from 17 May 2021 for nine months.

The programme will see Yorkshire Building Society fund Citizens Advice advisers to hold free, confidential appointments at least one day a week across the six Yorkshire locations.

The appointments are open to everyone in the community not only Yorkshire Building Society customers. The Citizens Advice advisers will offer independent advice in private meeting rooms to assist people with a wide range of issues, including financial well-being.

Mike Regnier, Chief Executive of Yorkshire Building Society, said:

The pandemic has brought into sharp focus the challenges many people face around financial wellbeing, employment and skills. We are committed to enhance existing initiatives and establish new schemes to help people of all ages and stages of life with financial resilience.

This trial partnership with Citizens Advice is a great initiative for both organisations to be able to increase the offering of face-to-face support to some of our communities. This pilot forms part of £1million in additional investment that we are using to help target those who need it most.

We’re really proud to be advancing an agenda which will support people who find themselves in difficult circumstances and to be able to offer extra support that can make a difference to people when they really need it.

Each appointment is up to 60 minutes long and can be booked directly by contacting a participating branch.

Dame Clare Moriarty, Chief Executive of Citizens Advice, said:

The last year has shown how important it is that people can access advice. Across the country our advisers helped 18 people every minute during the pandemic.

We're delighted to be working in partnership with Yorkshire Building Society to ensure that even more people can get the advice they need, when and where they need it.

The six Yorkshire Building Society branches running the pilot scheme are Barnsley, Castleford, Leeds, Rothwell, Wakefield and York.

For more information on this innovative partnership please visit www.ybs.co.uk/citizens-advice

All information correct at time of publication.