Yorkshire Building Society partners with SignLive to support deaf customers


Yorkshire Building Society have partnered with SignLive to improve accessibility for deaf customers using its telephone services or branches.

Customers that are BSL (British Sign Language) users can now use SignLive to contact the Society. SignLive is a free to use service that connects customers with qualified online BSL interpreters. There are more than 150,000 BSL users in the UK.

Either using the SignLive app or a computer, customers connect to interpreters that relay conversations between them and Yorkshire Building Society colleagues, either on the telephone and can also be used in face-to-face conversations in the Society’s branches and agencies.

Cara Holbrow, senior manager customer services at Yorkshire Building Society, said:

We are delighted to have partnered with SignLive. We want all our products and services to be inclusive and accessible for all our customers. We also want to ensure customers can contact us via their channel of choice, so partnering with SignLive is a great example of where we are removing barriers for our customers being able to contact us.

Now customers who communicate via sign language will be able to contact us via telephone, or in a branch setting, with a British Sign Language interpreter available 24/7 which improves accessibility for our customers who communicate via BSL.

SignLive was established in 2014 and is a deaf-owned and deaf-led business which exists to remove barriers to communication. Their purpose is to improve the quality of life for all deaf people who communicate via BSL by providing the highest quality interpreting and technology available.

Joel Kellhofer, CEO of SignLive, said:

We’re delighted to be working with Yorkshire Building Society to support their deaf members who primarily use British Sign Language to communicate. This partnership shows that Yorkshire Building Society is committed to the best customer experience for everyone, giving BSL users a way to call for free via an interpreter.


All information correct at time of publication.