Our Policies
We have a number of policies in place to ensure we always behave in the right way and limit risks of things going wrong.
Ethics Policy
Our Ethics Policy outlines the principles which we as an organisation aspire to live by and defines the monitoring structures in place to ensure YBS maintains the high standards we set out to achieve.
- Ethics Policy (303 KB)
HR Policy Statements
- Family Friendly Policy Statement (150 KB)
- Flexible Working Policy Statement (154 KB)
- Inclusion Policy Statement (147 KB)
- Secondments Policy Statement (162 KB)
Policy Overviews
- Collections and Recoveries Policy (298 KB)
- Complaints Policy Overview (296 KB)
- Environment Policy Overview (264 KB)
- Financial Crime Policy Overview (350 KB)
- Financial Promotions Policy Overview (303 KB)
- Fire, Health and Safety Policy Overview (359 KB)
- Information Management Policy Overview (274 KB)
- Information Security Policy Overview (306 KB)
- Product and Distribution Governance Policy Overview (338 KB)
- Sales Policy Overview (323 KB)
- Third Party Risk Management Policy Overview (355 KB)
- Training & Competence Policy Guide (355 KB)
- Vulnerable Customer Policy Overview (299 KB)
- Whistleblowing Policy Overview (309 KB)
Supporting Documents
- Carbon Footprint Assurance Statement (271 KB)
- Carbon Neutral Certificate (657 KB)
- Colleague Wellbeing – COVID-19 (282 KB)
- Gender Pay Reporting
- Health & Safety Reporting (138 KB)
- Inclusion Policy Guide March 2020 (463 KB)
- ISO 45001 Certificate (358 KB)
- YBS Approach to Colleague Wellbeing (73 KB)
- YBS COVID-19 Risk Assessment Certification (194 KB)
- YBS Standards for Suppliers (292 KB)