Our Policies
We have a number of policies in place to ensure we always behave in the right way and limit risks of things going wrong.
Ethics Policy
Our Ethics Policy outlines the principles which we as an organisation aspire to live by and defines the monitoring structures in place to ensure YBS maintains the high standards we set out to achieve.
- Ethics Policy (207 KB)
HR Policy Statements
- Family Friendly Policy Statement (154 KB)
- Flexible Working Policy Statement (158 KB)
- Inclusion Policy Statement (151 KB)
- Secondment Policy Statement (166 KB)
Policy Overviews
- Change Risk Policy Overview (232 KB)
- Collections and Recoveries Policy Overview (223 KB)
- Complaints Policy Overview (267 KB)
- Environment Policy Overview (206 KB)
- Financial Crime Policy Overview (354 KB)
- Financial Promotions Policy Overview (277 KB)
- Fire, Health and Safety Policy Overview (272 KB)
- Information Management Policy Overview (270 KB)
- Information Security Policy Overview (281 KB)
- Political and Public Policy Engagement Policy Overview (247 KB)
- Product and Distribution Governance Policy Overview (253 KB)
- Sales Policy Overview (248 KB)
- Third Party Risk Management Policy Overview (359 KB)
- Training & Competence Policy Guide (250 KB)
- Vulnerable Customer Policy Overview (222 KB)
- Whistleblowing Policy Overview (237 KB)
Supporting Documents
- Approach to Colleague Wellbeing (77 KB)
- Colleague Wellbeing – COVID-19 (286 KB)
- COVID-19 Risk Assessment Certification (199 KB)
- Environmental Management Manual (426 KB)
- Gender Pay Reporting
- Health & Safety Reporting (301 KB)
- Inclusion Policy Guide March 2020 (467 KB)
- Political Engagement Log (63 KB)
- Redeployment - Colleague Guide (949 KB)
- Standards for Suppliers (201 KB)