Our Policies
We have a number of policies in place to ensure we always behave in the right way and limit risks of things going wrong.
Ethics Policy
Our Ethics Policy outlines the principles which we as an organisation aspire to live by and defines the monitoring structures in place to ensure YBS maintains the high standards we set out to achieve.
- Ethics Policy (241 KB)
HR Policy Statements
- Family Friendly Policy Statement (154 KB)
- Flexible Working Policy Statement (158 KB)
- Inclusion Policy Statement (151 KB)
- Secondment Policy Statement (166 KB)
Policy Overviews
- Change Risk Policy Overview (335 KB)
- Collections and Recoveries Policy Overview (238 KB)
- Complaints Policy Overview (238 KB)
- Environment Policy Overview (206 KB)
- Financial Crime Policy Overview (293 KB)
- Financial Promotions Policy Overview (245 KB)
- Fire, Health and Safety Policy Overview (271 KB)
- Information Management Policy Overview (284 KB)
- Information & Cyber Security Policy Overview (238 KB)
- Political and Public Policy Engagement Policy Overview (247 KB)
- Procurement Outsourcing Third Party Risk Management Policy Overview (290 KB)
- Product and Distribution Governance Policy Overview (253 KB)
- Sales Policy Overview (274 KB)
- Training & Competence Policy Guide (250 KB)
- Vulnerable Customer Policy Overview (232 KB)
- Whistleblowing Policy Overview (237 KB)
Supporting Documents
- Environmental Management Manual (426 KB)
- Gender Pay Reporting
- Health & Safety Reporting (345 KB)
- Inclusion Policy Guide March 2020 (467 KB)
- Political Engagement Log (118 KB)
- Redeployment - Colleague Guide (949 KB)
- Standards for Suppliers (201 KB)
- Wellbeing Strategy (286 KB)