Our Policies
We have a number of policies in place to ensure we always behave in the right way and limit risks of things going wrong.
Ethics Policy
Our Ethics Policy outlines the principles which we as an organisation aspire to live by and defines the monitoring structures in place to ensure YBS maintains the high standards we set out to achieve.
- Ethics Policy (307 KB)
HR Policy Statements
- Family Friendly Policy Statement (154 KB)
- Flexible Working Policy Statement (158 KB)
- Inclusion Policy Statement (151 KB)
- Secondment Policy Statement (166 KB)
Policy Overviews
- Change Risk Policy Overview (126 KB)
- Collections and Recoveries Policy Overview (302 KB)
- Complaints Policy Overview (300 KB)
- Environment Policy Overview (268 KB)
- Financial Crime Policy Overview (354 KB)
- Financial Promotions Policy Overview (307 KB)
- Fire, Health and Safety Policy Overview (363 KB)
- Information Management Policy Overview (278 KB)
- Information Security Policy Overview (310 KB)
- Product and Distribution Governance Policy Overview (342 KB)
- Sales Policy Overview (327 KB)
- Third Party Risk Management Policy Overview (359 KB)
- Training & Competence Policy Guide (359 KB)
- Vulnerable Customer Policy Overview (303 KB)
- Whistleblowing Policy Overview (313 KB)
Supporting Documents
- Approach to Colleague Wellbeing (77 KB)
- Carbon Footprint Assurance Statement (275 KB)
- Carbon Neutral Certificate (657 KB)
- Colleague Wellbeing – COVID-19 (286 KB)
- COVID-19 Risk Assessment Certification (199 KB)
- Gender Pay Reporting
- Health & Safety Reporting (331 KB)
- Inclusion Policy Guide March 2020 (467 KB)
- ISO 45001 Certificate (362 KB)
- Redeployment - Colleague Guide (949 KB)
- Standards for Suppliers (296 KB)