See how many complaints Yorkshire Building Society received and dealt over a six month period and how these relate to the number of accounts in each grouping, to allow comparisons to be made with other financial organisations on a consistent basis.
Yorkshire Building Society
Other firms included in this report
Barnsley Building Society
Chelsea Building Society
Chelsea Mortgage Services
Norwich & Peterborough Building Society
Egg mortgage and savings
Below is a table showing how many complaints Yorkshire Building Society received and dealt with from
The comparative figures show how these relate to the number of accounts or income in each grouping, to allow comparisons to be made with other financial organisations on a consistent basis.
To put the figures into context:
We have 3.82 million savings accounts and received 0.63 complaints for every 1000 accounts.
Of the 197,746 mortgage accounts, we received 4.84 complaints for every 1000 mortgages.
We received 293.2 general insurance and pure life protection complaints for every £1m of annual income. This figure is higher than normal due to the unprecedented level of mortgage payment insurance complaints, largely due to speculative claims from Complaint Management Companies.
For every £1m of Investment income, we received 8.54 complaints.
Complaints are very important to us. We use complaints to understand where our customers aren't happy with our service so we can make improvements. We always do our best to deal with complaints as quickly and fairly as possible. Our complaints process has been designed with customers at its heart. If you have a complaint, please get in touch and we'll do all we can to resolve the matter with you.