Accessibility and supporting your needs
We want our services to work for you and your needs whether you’re in branch, on your computer or using your phone.
How can we help you?
I want to contact YBS
You can get in touch with us to bank or talk about your accessibility needs. We have lots of ways to support you, including changing the format of communications from YBS to you and arranging a British Sign Language (BSL) interpreter to help you bank. Contact us over the phone, through secure messaging or using assisted channels like SignLive and Relay UK.
I want to set up accessibility features on my device
Our website and app work with common digital accessibility features on your devices. Find out how to make it easier to get what you need from our website and app.
I want to know what accessibility support I can get in branch
Our branch staff can help you with a range of support to get the most out of your visit to YBS. This includes helpful equipment like our customer care kits, interpreters for British Sign Language (BSL), and getting someone to act on your behalf.
Are there other organisations who can help me?
Here are some organisations who offer extra help and support.
Contact us in a way that suits you
Call us
Our Customer Service team are here to help you. Find the number you need and call us.
Message us
If you manage your account online, you can log in to send a secure message. We can support your accessibility needs and offer other help for bereavement, financial abuse and much more.
Visit us
Find your nearest branch to get in person support from our staff.
Need more help?
Money worries
We work with a number of organisations who can offer independent advice to support you.
Financial and economic abuse
We can help you spot the signs and get support.
Power of attorney
We can help you register power of attorney to act on behalf of another person.
Bereavement
We make sure you have the support you need when managing the finances of the deceased and registering a death.