Here for you, every step of the way

Whether you’re a new or existing customer, we’ll be there to support you. Our friendly team are only a phone call away. They can help you understand your mortgage fees and costs.
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Application charges

Most mortgage applications come with fees and costs. These vary depending on the type of mortgage you choose. You can find specific information about the fees and costs for your mortgage in the details of your deal.

Product fees

This is a fee you pay when you apply for your mortgage. If you don’t complete on your mortgage, we’ll refund this fee. You can choose to add this fee to your mortgage rather than paying it upfront. To learn more, use our mortgage finder and check the specific fees of each product.

Valuation fees

A valuation is an assessment that a mortgage provider gets on a property before lending. The assessment helps the lender decide they can lend on the property, and how much they could lend.

Tariff of mortgage charges

To assess the full cost of a mortgage you may find it useful to refer to our tariff of mortgage charges. Our tariff lists all our mortgage-related fees.

Your first mortgage payment

Your first mortgage payment is usually higher than your usual standard monthly mortgage payment. This is because it's made up of two separate amounts.
  • The first payment is a one-off amount to pay the initial interest. This is the interest charged from the day we release funds to your solicitor to the end of the calendar month. It is taken around 14 days after the completion.
  • The second payment is your agreed monthly mortgage payment, covering the first full calendar month. 
  • These payments may be taken at the same time or very close together.
To help you budget for a higher first mortgage payment, we’ll send you a letter three working days after completion. This will tell you the amount you’ll need to pay.

See also our leaflet:  Understand your Mortgage

Existing customers

If you wish to make a change to an existing mortgage with us, there may be fees and charges applicable.
Early repayment charges
An early repayment charge (ERC) is a fee you may have to pay if you overpay on your mortgage. You’ll have to pay if you go over your overpayment allowance, pay your mortgage off before your current deal ends, or transfer to another deal.
Transfer of equity
This is a one-off fee we charge for processing an application to add or remove someone on a mortgage. Find out more in our tariff of mortgage charges.

Trouble paying your mortgage?

If you find you cannot pay your mortgage, call us free on 0800 138 2402 as soon as possible so we can try to help you. For more information, read our guide page on what could happen if you're not able to pay your mortgage.
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