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Bank rate change: On 2 November 2017, the Bank of England announced that the Bank Base Rate would increase with immediate effect from 0.25% to 0.50%. Find out more

Help & support

Help & support

Here for you when you need us

We know that managing your money can be difficult at times so we're always on hand to guide you and provide all the support you need. In our Help & Support section you can look up information on savings and mortgage accounts, how to manage your account online and guidance on transferring your money.

Life events

Help and support for managing life’s changing circumstances.

Get in touch

Visit a branch or agency

Enter a town, city or postcode to find your nearest branch.

Call us

  • 8am - 8pm: Mon to Fri
  • 9am - 1pm: Sat
0345 1200 100*

Online security
Report an online security issue using our form


Report a lost/stolen card

Call our helpline 24 hours a day, 7 days a week

0345 9 10 11 12*

Alternatively you can visit your local branch or report it online