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Important notice: we are carrying out maintenance on our computer systems during Saturday 24 and Sunday 25 March.  Find out how our services are affected

Help & support

Help & support

Here for you when you need us

We know that managing your money can be difficult at times so we're always on hand to guide you and provide all the support you need. In our Help & Support section you can look up information on savings and mortgage accounts, how to manage your account online and guidance on transferring your money.

Life events

Help and support for managing life’s changing circumstances.

Get in touch

Visit a branch or agency

Enter a town, city or postcode to find your nearest branch.

Call us

  • 8am - 8pm: Mon to Fri
  • 9am - 1pm: Sat
0345 1200 100*

Online security
Report an online security issue using our form

Report a lost/stolen card

Call our helpline 24 hours a day, 7 days a week

0345 9 10 11 12*

Alternatively you can visit your nearest branch or report it online


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