We are mailing our Annual Savings statements from 22 April through to the 13 May. All statements should be received by 16 May. If you have access to review your account through our app or website then you will not be sent a paper statement as you can view your accounts at any time.
Security and access
Other ways we can help
Getting in touch and complaints
If you have any comments or suggestions, please get in touch.
Chat with us
Ask our Chatbot general questions about savings accounts and mortgages:
24 hours a day, 7 days a week
You can also chat to a human:
9am to 5pm Monday to Friday
9am to 1pm Saturday
Select the ‘Chat’ button to get started.
It’s usually in the bottom right of your screen.
24 hours a day, 7 days a week
You can also chat to a human:
9am to 5pm Monday to Friday
9am to 1pm Saturday
Select the ‘Chat’ button to get started.
It’s usually in the bottom right of your screen.
Need more help?
Call us on 0345 1200 100*
Lines are open:
9am to 5pm Monday to Friday
9am to 1pm Saturday
9am to 5pm Monday to Friday
9am to 1pm Saturday
Lost or stolen card
Call us on 0345 9101 112*
Lines are open 24 hours a day, 7 days a week
You can, also, report a lost or stolen card in branch or online.