What it means to be part of our society
How we provide good value products and a great service to our members old and new
Putting you first
What makes our society different?
Our members are more than just customers, they're part of our society. A mutual society with no external shareholders to satisfy. Our only focus is to serve your needs and help to make your money work hard for you. So it's second nature to put you at the heart of everything we do.
From genuine people who deliver exceptional customer service, to good honest rates, it's always been about our customers. And always will be. That's why our society is one we're proud to be part of. One that's built on trust.
Our promise to members:
- to offer honest value
- to make things easy
- to take personal pride
- to be genuine
- to be straightforward
- to go the extra mile
- to support our communities
These values define the way we do business and, more importantly, they run through all of our people. They live and breathe this approach, and take pride in delivering the kind of service they'd be delighted to receive themselves.
It comes from the heart, not from a training manual. And if you don't believe us, just pop into one of our branches and see it for yourself.
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Protecting your interests
How we make sure it's our members, and not opportunists, who benefit in the long-run.Find out more
Would you like to get involved?
Discover the various ways you can play a part in helping to improving our business.Find out more