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Member benefits

What it means to be part of our society

How we provide good value products and a great service to our members old and new

Putting you first

What makes our society different?

Our members are more than just customers, they're part of our society. A mutual society with no external shareholders to satisfy. Our only focus is to serve your needs and help to make your money work hard for you. So it's second nature to put you at the heart of everything we do.

From genuine people who deliver exceptional customer service, to good honest rates, it's always been about our customers. And always will be. That's why our society is one we're proud to be part of. One that's built on trust.

Our promise to members:

  • to offer honest value
  • to make things easy
  • to take personal pride
  • to be genuine
  • to be straightforward
  • to go the extra mile
  • to support our communities

These values define the way we do business and, more importantly, they run through all of our people. They live and breathe this approach, and take pride in delivering the kind of service they'd be delighted to receive themselves.

It comes from the heart, not from a training manual. And if you don't believe us, just pop into one of our branches and see it for yourself.

What it means to be a member

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Get in touch

Visit a branch or agency

Enter a town, city or postcode to find your nearest branch.

Call us

  • 8am - 8pm: Mon to Fri
  • 9am - 1pm: Sat
0345 1200 100*

Online security
Report an online security issue using our form

Report a lost/stolen card

Call our helpline 24 hours a day, 7 days a week

0345 9 10 11 12*

*When our office is closed this is an automated service. A colleague will be in touch when we reopen.

Alternatively you can visit your nearest branch or report it online


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