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Member benefits

What it means to be part of our society

How we provide good value products and a great service to our members old and new

Putting you first

What makes our society different?

Our members are more than just customers, they're part of our society. A mutual society with no external shareholders to satisfy. Our only focus is to serve your needs and help to make your money work hard for you. So it's second nature to put you at the heart of everything we do.

From genuine people who deliver exceptional customer service, to good honest rates, it's always been about our customers. And always will be. That's why our society is one we're proud to be part of. One that's built on trust.

Our promise to members:

  • to offer honest value
  • to make things easy
  • to take personal pride
  • to be genuine
  • to be straightforward
  • to go the extra mile
  • to support our communities

These values define the way we do business and, more importantly, they run through all of our people. They live and breathe this approach, and take pride in delivering the kind of service they'd be delighted to receive themselves.

It comes from the heart, not from a training manual. And if you don't believe us, just pop into one of our branches and see it for yourself.

What it means to be a member

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We offer good, honest products

We're all about offering you good honest products, for existing customers and new. The string of awards we've had is a sure sign we're getting it right.

We're committed to offering long-term value, which is why we were awarded 'High Street Savings Provider of the Year' in the 2013 Consumer Moneyfacts Awards. This is also how we've managed to earn over 1,000 Mortgage Best Buy mentions between Jan 2012 and Feb 2013 (source: Presswatch Kantar Media).

Regardless of these credentials, our approach is to offer straightforward products that offer good long-term value. And because we believe in getting to know you financially, we can suggest products that will help you make the most of what you have.

Our size equals strength

When it comes to managing money our philosophy is simple. By looking after the savers first, we can look after the borrowers too. This approach has worked well for us as we've been bringing together savers and borrowers for the good of all for the last 150 years.

In the last few years, we've added a few other names to our Group, including the Chelsea Building Society and the Norwich & Peterborough Building Society. With over £33bn of assets, and a long and solid history of putting our customers first, we're confident we'll be providing good value products for many, many years to come.

Our service comes highly rated

We don't need a customer charter to tell us how to look after our customers. It just comes naturally. Our people genuinely care, and deliver the sort of experience you'll want to tell your friends about.

  • Consumer Moneyfacts award 2016
    First-Time Mortgage Buyers' Choice

    Moneyfacts Awards 2016


  • Award
    Best Longer Term Fixed Rate Mortgage Provider

    Moneyfacts Awards 2015


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Get in touch

Visit a branch or agency

Enter a town, city or postcode to find your nearest branch.

Call us

  • 8am - 8pm: Mon to Fri
  • 9am - 1pm: Sat
0345 1200 100*

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Report a lost/stolen card

Call our helpline 24 hours a day, 7 days a week

0345 9 10 11 12*

Alternatively you can visit your local branch or report it online