Members Benefits

What it means to be part of our society

How we provide good value products and a great service to our members old and new

Putting you first

What makes our society different?

Our members are more than just customers, they're part of our society. A mutual society with no external shareholders to satisfy. Our only focus is to serve your needs and help to make your money work hard for you. So it's second nature to put you at the heart of everything we do.

From genuine people who deliver exceptional customer service, to good honest rates, it's always been about our customers. And always will be. That's why our society is one we're proud to be part of. One that's built on trust.

Our promise to members:

  • to offer honest value
  • to make things easy
  • to take personal pride
  • to be genuine
  • to be straightforward
  • to go the extra mile
  • to support our communities

These values define the way we do business and, more importantly, they run through all of our people. They live and breathe this approach, and take pride in delivering the kind of service they'd be delighted to receive themselves.

It comes from the heart, not from a training manual. And if you don't believe us, just pop into one of our branches and see it for yourself.

Protecting your interests

How we make sure it's our members, and not opportunists, who benefit in the long-run.

Find out more

Would you like to get involved?

Discover the various ways you can play a part in helping to improving our business.

Find out more

Call us

0345 1200 100*

9am - 5pm Mon-Fri 9am - 1pm Sat

Online security

Report an online security issue using our form

Report an issue

Report a lost/stolen card

Call our helpline 24 hours a day, 7 days a week

0345 9101 112*

Alternatively you can visit your nearest branch or report it online

Report a card