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Important notice for customers: On Saturday 25th November, one of our banking services providers is carrying out maintenance on its computer systems. As a result, if you send Faster Payments from your account on Friday 24th November, there may be a delay before these are credited to the receiving account. We apologise for any inconvenience caused.

Bank rate change: On 2 November 2017, the Bank of England announced that the Bank Base Rate would increase with immediate effective from 0.25% to 0.50%. Find out more

Help & Support

Bereavement & Insurance

Insurance policies: What you will need to do

Insurance: What to do

  1. Register the death.

    You’ll need to register the death at any local registry office (within 5 days in England and Wales and 8 days in Scotland). Once you’ve registered the death you will be given a death certificate.

  2. Provide us with an original/certified copy of the Death certificate.

    Call into any one of our branches or post them to our Bereavement Team (Contact details are listed on the right).

Insurance FAQ's

What happens to Mortgage Payment Insurance that is held with the Society?

On receipt of evidence of the death, we will arrange for all necessary policy amendments to be made and notification of these changes will be sent to you.

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What happens to Home Insurance arranged with the Society?

If there is a buildings insurance policy arranged through us it must be continued until the mortgage is repaid or we are notified that alternative insurance arrangements have been made.

Please note, if the property is to remain empty in excess of 60 days, you must contact us to discuss this further with the Bereavement Team on 01274 705 941.

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What about Life policies?

If there are any life insurance policies in place, you’ll need to contact the policy provider to put a claim in place

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Talk to us

Online

If you’d like to notify us of a bereavement online we can help you get started and send you some guidance on what to do next. You’ll need to have details of the person who has passed away to hand, including their account information.



Call us

If you would like to talk with a member of our dedicated Bereavement Team, you can call us between 8am and 6pm Monday to Friday and 8am until 1pm on Saturday.

01274 705 941


Write to us at the Address below:

Bereavement Team
Customer Service Centre
Yorkshire Building Society
Yorkshire House
Yorkshire Drive
Bradford
BD5 8LJ
 

Visit your nearest Branch

If you would prefer to speak to someone in person please call into any of our branches. Find your local branch now.