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Help and Support

MANAGING YOUR ACCOUNTS WITH
YORKSHIRE BUILDING SOCIETY

Find out below how to register and which accounts can be managed online

Why register for online access?

  • Quick, safe and convenient access to your accounts 24/7.
  • View your account statements and search transactions.
  • Send us a secure message via your online account.
  • Choose to receive your future AGM (Annual General Meeting) information online.

Stay safe online

We want you to rest assured that we take the security of our online services very seriously. To see the security measures that we take and our commitment to online security visit our security page to find out more.

Please note, we will never ask for your full password online. If our login page appears to ask for your full password contact us immediately.

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By registering for online services you are agreeing to no longer receive a printed statement for any of your savings accounts. You can request a printed statement in future, should you need one, by calling us.

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Registration is easy

It's easy to register to access your accounts online - watch our quick video guide to find out how to get started.

What you'll need:

  • Personal details
  • The answers to your security questions so we can verify you
  • Contact details in case we need to get in touch
  • A new password for logging in

Once you have registered for online access, you'll receive a unique customer number in the post which you can use to login.


Already registered for online account access?

If you have already registered for access to your account(s) online then all you need to do is login using the details you used when you registered.

Once you've logged in you can view your accounts, move money by Faster Payments and change the details you hold with us.

 

 

If you have forgotten your login details or need some help, visit our online account help page.

Online support

0345 1200 805*

If you have any queries or problems once you've registered and you have access to your account, contact our Online Support team.

  • 8am - 8pm: Mon to Fri
  • 9am - 1pm: Sat

For any password re-sets our automated lines are open 24 hours a day.

 

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What can I do with my account online?

The table below shows which online services are available for each of our savings products.

Online

  View statements Pay in using debit card Withdrawals Standing orders Amend interest instructions Close account
Internet Saver Yes Yes Yes Internal only Yes Yes
eSaver Yes Yes Yes Internal only Yes Yes
eISA Yes Yes Yes Internal only No Yes
Fixed Rate ebond Yes Yes* No No Yes No
Fixed Rate access ebond Yes Yes* Yes No Yes Yes
Fixed Rate eISA Yes Yes* No No No No

Tax-free

  View statements Pay in using debit card Withdrawals Standing orders Amend interest instructions Close account
Help to Buy ISA Yes Yes Yes No No Yes
Fixed Rate Cash ISA Yes Yes* No No Yes No
Triple Access Saver ISA Yes Yes Yes No Yes Yes
Instant ISA Yes Yes Yes No Yes Yes
Fixed Rate Anniversary ISA Yes Yes** Yes** No No Yes**
ISA Plus Yes Yes Yes No Yes Yes
Monthly Income ISA Yes Yes Yes No Yes Yes

Fixed-Term

  View statements Pay in using debit card Withdrawals Standing orders Amend interest instructions Close account
Fixed Rate Bond Yes Yes* No No Yes No
Fixed Rate Access Bond Yes Yes* Yes No Yes Yes
Rollover Bond Yes Yes*** Yes*** No Yes Yes***
YAA Rollover Bond Yes Yes*** Yes*** No Yes Yes***

Easy Access

  View statements Pay in using debit card Withdrawals Standing orders Amend interest instructions Close account
Single Access Saver Yes Yes Yes No Yes Yes
Cash Card Saver Yes Yes Yes No Yes Yes
Triple Access Saver Yes Yes Yes No Yes Yes****
RSPCA Yes Yes Yes No Yes Yes****
Yorkshire Air Ambulance Yes Yes Yes No Yes Yes
Offset Yes Yes Yes Yes No Yes
Offset Plus Yes Yes Yes No No Yes
Access Saver Yes Yes Yes No Yes Yes
Terriers Account Yes Yes Yes No Yes Yes
Postal Saver Yes Yes Yes No Yes Yes
Cash Transactor Book Yes Yes Yes Yes Yes Yes
Cash Transactor Card Yes Yes Yes Yes No Yes
Notice Saver Yes No No No No No
Advantage 50+ Yes No No No No No
Community Saver Yes No No No No No
Registered Charities Yes No No No No No

Regular Savings

  View statements Pay in using debit card Withdrawals Standing orders Amend interest instructions Close account
Regular Saver Yes Yes Yes No Yes Yes
Monthly Regular Saver Yes Yes Yes No Yes Yes

Children's

  View statements Pay in using debit card Withdrawals Standing orders Amend interest instructions Close account
One Day Yes No No No No No
Freedom Yes No No No No No
Child Trust Fund Yes No No No No No

* While open for deposits
** In anniversary month
*** In rollover month
**** Subject to maximum no. of withdrawals

Once you register for online access to your accounts, you can also use the same password for any telephone transactions (subject to the terms of your account).

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