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Welcome

Your Egg savings and mortgage accounts have been transferred here to us at Yorkshire Building Society, one of the UK's largest building societies.

With 3.5 million members, 224 branches and assets of more than £33 billion, you're in good hands.

A word about our online services security

We want you to rest assured that we take the security of our online services very seriously. To see the security measures that we take and our commitment to online security visit the links below:

Furthermore, as a Yorkshire Building Society customer provided you act honestly and follow our security advice we make you a promise:

We guarantee to refund in full any money taken from your Yorkshire Building Society accounts as a result of computer crime or fraud.

Important information

We will never ask for your full password online. If our login page appears to ask for your full password contact us immediately.

Registering is easy

All you need to do now is register new login details to access your accounts in our secure account management area.

Regretfully, you cannot use your previous Egg login information. To ensure your continued online security, your Egg login details were not passed to us.

Just follow our simple and secure, one-time-only registration process. It's quick and easy. You'll need to choose a username, confirm your date of birth and select a password. You will be able to continue managing your Egg accounts on Yorkshire Building Society´s website straight away.


If you have any difficulties registering, use our dedicated registration helpline  below. Our advisers will be happy to answer your questions or to guide you through the registration process. This number also appears on each page of the secure online website.

Already registered?

Then all you need to do is login using the details you've registered with us.

Once you've logged in you can start viewing and managing your accounts, whether they are YBS accounts, your Egg savings or mortgage.

If you previously used Money manager with Egg, all the accounts you set up will still be in the Password Safe on your computer. So, those accounts will be available once you login.

 

Your questions answered

For further help and to answer any other queries you may have, why not look at our frequently asked questions.

Need some help?

Dedicated registration helpline

If you're having difficulty registering our advisers will be happy to answer your questions or to guide you through the registration process.

  • 8am - 8pm: Mon to Fri
  • 9am - 1pm: Sat
0845 166 9204*

If you have any queries or problems once you've registered and you have access to your account, contact our Online Support team.

Online support

  • 8am - 8pm: Mon to Fri
  • 9am - 1pm: Sat

For any password re-sets our automated lines are open 24 hours a day.

0845 1200 805*

Only Savings and Mortgage accounts have been transferred to Yorkshire Building Society. Please see below for contact details for other former Egg accounts.

If you have a general enquiry call us using one of our YBS helpline numbers.

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Using your account

Once logged in you can view and transact on your accounts. You can also change your personal details and send us a secure message. To transact on an account, click 'Go' button. Once the account is selected you can:

  • Add to your savings using a debit card
  • Transfer your money to another account with the Yorkshire or elsewhere
  • Manage a list of transfer accounts
  • Change the name of your accounts to something easy to remember
  • Search transactions and view interest paid and tax earned
  • Register for gross interest if you are eligible or de-register if you are no longer eligible

In addition, to protect you and your savings, some transactions you carry out online use our transaction confirmation service.

Contacts for other Egg accounts

Only Savings and Mortgage accounts have been transferred to Yorkshire Building Society. Please see below for contact details for other former Egg accounts.

Credit cards

Egg Credit Cards were transferred to Barclaycard in November 2011.

You can contact Barclaycard on 0844 811 9111 or at www.mybarclaycard.co.uk.

If your card was closed before November 2011 or wasn’t transferred to Barclaycard, please contact Canada Square Operations (formerly known as Egg Banking plc) at the following address:

Canada Square Operations
PO Box 4903
Worthing
BN99 3AR

CRP and PPI Insurance

CRP and PPI Insurance complaints are managed by Canada Square Operations (formerly known as Egg Banking plc).

You can write to them at the following address:

Canada Square Operations:
PO Box 4903
Worthing
BN99 3AR

To find out more information about how to make a complaint regarding CRP Insurance on an Egg credit card product, or PPI on an Egg Loan product, please visit the Citibank website.

Loans

Egg Loans were transferred to new providers in March 2011.

Please contact your new provider using the details in your welcome letter.

If your loan was closed before March 2011, or you don’t have the details of your new provider, please contact Canada Square Operations (formerly known as Egg Banking plc) at the following address:

Canada Square Operations
PO Box 4903
Worthing
BN99 3AR

Home Insurance

Egg Home Insurance has been transferred to AXA.

For general enquiries:
Call AXA at 0800 533 5941
Lines open: Monday – Friday 8am to 9pm, Saturdays 9am to 6pm, Sundays 10am to 2pm

To make a claim:
Call AXA at 0800 151 3176
Lines open: 24 hrs a day, 7 days a week

Other Enquiries

Other enquiries relating to Egg products (other than Egg savings and mortgage accounts transferred to Yorkshire Building Society) are managed by Canada Square Operations (formerly known as Egg Banking plc).

Please write to them at the following address:

Canada Square Operations
PO Box 4903
Worthing
BN99 3AR

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Get in touch

Visit a branch or agency

Enter a town, city or postcode to find your nearest branch.

Call us

  • 8am - 8pm: Mon to Fri
  • 9am - 1pm: Sat
0845 1200 100*