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In the next few weeks we'll be improving the way you can manage your account online using your mobile.

Find out more information

How we protectyou online

Online Security

We take the security of our online services very seriously. Here's an overview of the security measures we have taken. We suggest you also read How you can protect yourself

Keeping your personal information secure

Your information is kept by Yorkshire Building Society for as long as necessary to operate your accounts. All forms and online account pages, i.e. those pages that show or collect your information, use High Grade 256-bit SSL encryption which is the strongest level of encryption currently available to the public.

Encryption makes your information unreadable to anyone who might intercept it.

Secure Socket Layer (SSL)

A "Secure Sockets Layer" is a commonly used method of managing the security of information transmitted across the Internet and is used by us whenever we ask you to enter any personal information, including passwords. You can tell that SSL is in use when a small padlock icon appears on your browser status bar.

The latest browsers support High Grade 256-bit SSL encryption.

Confirming online requests

When you request a transaction or other change online, we may occasionally contact you by telephone to check the details. It is therefore important that you keep us informed if you change your number, and wherever possible provide more than one number on which you can be contacted.

As online requests are generally confirmed by email, make sure we have your correct email address and check your inbox regularly for new messages.

Email

You should note that ordinary email is not secure. Please do not send us any confidential information via email. Similarly, we will not use email to send confidential information about your accounts to you unless you specifically request, and agree to, this.

Using passwords

In addition to the use of SSL, you will need to provide security passwords to access the secure parts of the site. You choose your own passwords when you set up your online account.

Remember that your password is the key to your account. Make sure that youlook after your password and keep it secret.

Monitoring our security arrangements

Our website is constantly monitored for security problems. We also regularly review our security arrangements in line with latest developments in the technology available.

YBS Share Plan Schemes

Our website enables YBS Share Plan customers to register their application to join a share plan scheme. In order to make the share plan scheme as accessible as possible a more open verification method is used than would be required if we were to provide update or enquiry access. The verification method is based upon the information provided to the Yorkshire Building Society by the employees company.

The Yorkshire Building Society will only use email to confirm your application has been registered.

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Why choose the Yorkshire?

We believe in trust

It's what our Society was built on, and what we continue to build on today. That's why 3.5 million members trust us with their money, and why we go out of our way to offer good, honest products that give good, honest returns.

We believe in financial security and we are here for the long term. Right in the heart of the communities we serve. Solid. Dependable. Trustworthy. And that's what makes the Yorkshire, the Yorkshire.

Get in touch

Visit a branch or agency

Enter a town, city or postcode to find your nearest branch.

Call us

  • 8am - 8pm: Mon to Fri
  • 9am - 1pm: Sat
0345 1200 100*

Online security
Report an online security issue using our form


Report a lost/stolen card

Call our helpline 24 hours a day, 7 days a week

0345 9 10 11 12*

Alternatively you can visit your local branch or report it online