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Court of Protection

Help and guidance

Court of Protection

How do I register Court of Protection on an existing account?

What you will need to do

1. Please read and complete our Power of Attorney/Court Appointee form.
Correspondence will be sent to the Deputy once the Court of Protection has been registered (savings only). Where there is more than one Deputy registered, the first Deputy will receive correspondence.

Power of Attorney/Court Appointee form for Savings (113 KB)
Power of Attorney/Court Appointee form for Mortgages (113 KB)

Alternatively you can visit your local Yorkshire Building Society Branch or telephone our contact centre on 0345 1 200 100.

Before completing the Power of Attorney/Court Appointee form, you should ensure you have read our information on the Financial Services Compensation Scheme .  You will need to sign the relevant box to confirm this (savings only).
 

2. Take the Power of Attorney/Court Appointee form to your local Yorkshire Building Society branch with the Court of Protection document. If is not convenient for you to visit a branch you can post documents to the address below:

Customer Service Centre

Yorkshire Building Society
Charlton Kings Business Park
Cirencester Road
Charlton Kings
Cheltenham
GL53 8DZ
 

Please note - we need to sight an order which bears the impressed seal of the court.  Your local branch can take a copy of the sealed Order and send it to us on your behalf, but we do not accept photocopies or certified copies which have been produced outside of the society.


What will happen next?

All Court of Protection registrations are processed at our Cheltenham Office. On receipt of your documents they will be reviewed and we will use our electronic verification system to verify the Deputy(s). If this is successful, that’s all we need to do. However in certain cases (for example you are not listed on the electoral roll or you have recently moved address) we may need additional proof of identity (please see below).

Once all the correct documentation has been received, we will notify you in writing to confirm the registration has been completed.
 

Online access (optional)

Once Court of Protection has been registered, you may be eligible to register the account for online access. You can register online here or call 0345 1200 805*.
 

How do I open a branch based savings account with Court of Protection?

The standard application form should be completed with the main beneficial owner's details. We will need to sight the original and we need to sight the original sealed (bearing the impressed seal of the court) Court of Protection document.

Please note - Your local branch can take a copy of the sealed Order and send it to us on your behalf, but we do not accept photocopies or certified copies which have been produced outside of the society.

Each Deputy being registered will also need to complete a Power of Attorney / Court Appointee Form.

Power of Attorney/Court Appointee form for Savings (113 KB)

Alternatively you can visit your local Yorkshire Building Society Branch or telephone our contact centre on 0345 1 200 100.


Correspondence will be sent to the Deputy once the Court of Protection has been registered. Where there is more than one Deputy registered, the first Deputy will receive correspondence.

Before completing the Power of Attorney/Court Appointee form, you should ensure you have read our information on the Financial Services Compensation Scheme .  You will need to sign the relevant box to confirm this (savings only).
 

Proof of identity - Required identification

Deputy
Face to face application in branch: One piece of name identification and one piece of address identification.

Postal applications
One piece of name identification, one piece of address identification and one further piece of name or address identification.

Beneficial Owner
If the Beneficial Owner is NOT already a Yorkshire Building Society customer, or has moved into a care home you will need to provide three forms of their ID (One piece of name identification, one piece of address identification and one further piece of name or address identification).

Our ‘Proof of Identity’ factsheet details the types of identification we accept and how recent they must be. It also explains how to get documents certified as a true copy of the original.


For assistance please contact our Power of Attorney team on 01274 353 501, option 1, option 2.

You shouldn’t send valuable documents through the post.  Your local branch can take copies of your documents and send them to us on your behalf free of charge. If this isn’t convenient for you we also accept copies that have been certified by a bank/building society employee, solicitor, accountant, commissioner for oaths, independent financial advisor or the Post Office. We are unable to accept documents which have been certified by a family member or a named attorney.  The person certifying the documents may charge a fee; please check with them first.

The following information must be provided on the first page of all documents if it is a certified copy:

  • The words “certified true copy” must be written or stamped
  • Full name, date and signature by the person who is certifying them
  • Profession
  • Business name, address and telephone number
  • FCA number (financial advisors only)
  • Where there are multiple pages they should include the statement ‘I certify that pages 1- [insert total number] are a certified true copy.’

All subsequent pages must also be signed by the person certifying your documents. Documents certified in full on every page will also be accepted.

If any of these details are missing we may be unable to accept the document.

 

How do I open an online savings account with Court of Protection?

You will need to complete the relevant online application process with the Beneficial Owner’s details by clicking the ‘Apply Now’ button from within the account information pages. Once the application has been submitted, we will need to sight an order which bears the impressed seal of the court.

Please note - Your local branch can take a copy of the sealed Order and send it to us on your behalf, but we do not accept photocopies or certified copies which have been produced outside of the society.

If requested during the account opening process, we will require ID for the Beneficial owner.

Each Deputy being registered will need to complete a Power of Attorney / Court Appointee form and satisfy our ID requirements.

Power of Attorney/Court Appointee form for Savings (113 KB)


Alternatively you can visit your local Yorkshire Building Society Branch or telephone our contact centre on 0345 1 200 100.

Correspondence will be sent to the Deputy once the Order has been registered. Where there is more than one Deputy registered, the first Deputy will receive correspondence.

Before completing the Power of Attorney/Court Appointee form, you should ensure you have read our information on the Financial Services Compensation Scheme . You will need to sign the relevant box to confirm this.

Proof of identity - Required identification

Beneficial Owner
You will be advised on account opening if any identification is required before the account can be activated. The maximum identification that will be required is three forms of identification (one piece of name identification, one piece of address identification and one additional piece of address identification).

Deputy
All Court of Protection registrations are processed at our Cheltenham Office. On receipt of your documents they will be reviewed and we will use our electronic verification system to verify the Deputy(s). If this is successful, that’s all we need to do. However in certain cases (for example you are not listed on the electoral roll or you have recently moved address) we may need additional proof of identity.

If you are providing identification to us through the post, the maximum we will need is one piece of name identification and one piece of address identification.

If you are sending identification in branch, the maximum we will need is one piece of name identification, one piece of address identification and one further piece of name or address identification.

Our ‘Proof of Identity’ factsheet details the types of identification we accept and how recent they must be. It also explains how to get documents certified as a true copy of the original.

 

You shouldn’t send valuable documents through the post.  Your local branch can take copies of your documents and send them to us on your behalf free of charge. If this isn’t convenient for you we also accept copies that have been certified by a bank/building society employee, solicitor, accountant, commissioner for oaths, independent financial advisor or the Post Office. We are unable to accept documents which have been certified by a family member or a named attorney.  The person certifying the documents may charge a fee; please check with them first.

The following information must be provided on the first page of all documents if it is a certified copy:

  • The words “certified true copy” must be written or stamped
  • Full name, date and signature by the person who is certifying them
  • Profession
  • Business name, address and telephone number
  • FCA number (financial advisors only)
  • Where there are multiple pages they should include the statement ‘I certify that pages 1- [insert total number] are a certified true copy.’

All subsequent pages must also be signed by the person certifying your documents. Documents certified in full on every page will also be accepted.

If any of these details are missing we may be unable to accept the document.

 

 

Contact us

Call our specialist team

If you would like to talk to us about Power of Attorney, you can call our specialist team, between 9am and 5pm Monday to Friday.

01274 353 501, option 1, option 2. *


Write to us

Please send documents to:

Customer Service Centre
Yorkshire Building Society
Charlton Kings Business Park
Cirencester Road
Charlton Kings
Cheltenham
GL53 8DZ
 

Visit your nearest Branch

If you would prefer to speak to someone in person please call into any of our branches.
Find your nearest branch.

 

Glossary

Attorney/Deputy

A person who has been appointed to carry out decisions for another person.

Beneficial Owner

The Beneficial Owner is a person who cannot manage their own affairs.

Certified Copies

These are copy documents which have been checked and verified as being the same as the original by one of the following: bank/building society employees, solicitors, accountants, commissioner for oaths, independent financial advisers or the Post Office.

Deed of Disclaimer

This is required when an individual no longer wishes to act as an Attorney. This deed needs to be sent to the Office of the Public Guardian for registration before it can be used.

Deed of Revocation

This is used in England and Wales when you want to end the rights you have given under a Power of Attorney. It needs to be sent to the Office of the Public Guardian for registration before it can be used. See https://www.gov.uk/power-of-attorney/end for more information.

Donor

The Donor is the person who lets someone else (the Attorney) make decisions for them.

HMRC (Her Majesty’s Revenue & Customs)

The UK Government department for the administration and collection of taxes.

ISA (Individual Savings Account)

A tax-efficient cash savings account.

Order

The Court of Protection document.

Power of Attorney

A Power of Attorney is a legal document that allows the Attorney to make decisions or carry out transactions for another person. There are three main types in England and Wales:

  • Lasting Power of Attorney – There are two different Lasting Powers of Attorney, one which relates to health and welfare and one for property and financial affairs.  It would be one relating to property and financial affairs that you would register with us. They need to be registered at the Office of the Public Guardian.
  • General Power of Attorney – These do not need to be registered at the Office of Public Guardian, however if you lose mental capacity they will no longer be valid. They are often used to give rights for a specific event, for example if you need someone to be able to make decisions for you temporarily when you go on holiday.
  • Enduring Power of Attorney – Enduring Powers of Attorney are only valid if they were signed and written before 1 October 2007. You can use them even if they haven’t been registered at the Office of the Public Guardian provided that you still have mental capacity. If you start to lose mental capacity the Power of Attorney will need to be registered at the Office of the Public Guardian.