Secure Messaging

Log-in to send a secure message.

1

Log in to your account

Family

Online Services users can send us a secure message simply by logging into their account.

Not registered?

If you are not registered for Online Services please ring us on 0345 1200 100* to discuss your account; alternatively you can register online to use our Online Services.

2

Write message

Family

When you've logged in, select the envelope icon in the menu at the top of the page.

As well as sending us a message, this service provides an integrated self-help option and unlike email allows us to include personal or account specific details in our reply.

3

Email notification

Family

You also have the option to receive an email notification to tell you when we've replied to your secure message.

The reply is available to view the next time you log in.

Visit a branch or agency

Enter a town, city or postcode to find your nearest branch.

Call us

0345 1200 100*

8.00am - 8.00pm Mon-Fri 9.00am - 1.00pm Sat

Online security

Report an online security issue using our form

Report an issue

Report a lost/stolen card

Call our helpline 24 hours a day, 7 days a week

0345 9 10 11 12*

Alternatively you can visit your nearest branch or report it online

Report a card