Online Services users can send us a secure message simply by logging into their account.
If you are not registered for Online Services please ring us on 0345 1200 100* to discuss your account; alternatively you can register online to use our Online Services.
When you've logged in, select the envelope icon in the menu at the top of the page.
As well as sending us a message, this service provides an integrated self-help option and unlike email allows us to include personal or account specific details in our reply.
You also have the option to receive an email notification to tell you when we've replied to your secure message.
The reply is available to view the next time you log in.
Enter a town, city or postcode to find your nearest branch.
Report an online security issue using our form
Call our helpline 24 hours a day, 7 days a week
Alternatively you can visit your nearest branch or report it online