Log-in to send a secure message.
Log in to your account
Online Services users can send us a secure message simply by logging into their account.
If you are not registered for Online Services please ring us on 0345 1200 100* to discuss your account; alternatively you can register online to use our Online Services.
When you've logged in, select the envelope icon in the menu at the top of the page.
As well as sending us a message, this service provides an integrated self-help option and unlike email allows us to include personal or account specific details in our reply.
You also have the option to receive an email notification to tell you when we've replied to your secure message.
The reply is available to view the next time you log in.
Visit a branch or agency
Enter a town, city or postcode to find your nearest branch.
0345 1200 100*
8.00am - 8.00pm Mon-Fri 9.00am - 1.00pm Sat
Report an online security issue using our form
Report a lost/stolen card
Call our helpline 24 hours a day, 7 days a week
0345 9 10 11 12*
Alternatively you can visit your nearest branch or report it online