• Don’t choose a password that could be easily guessed.
  • Keep your personal details up to date.
  • Try to log in regularly so you can check your account activity.
  • Keep on top of your computer updates and use anti-virus software.

How do Yorkshire Building Society protect you?

From encrypting your personal information and data, to checking on your account activity – we’re committed to protecting our customers. Find out what we do to help keep your online banking secure.

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Secure your transactions

At Yorkshire Building Society, we want to help make sure all the transactions in your account are legitimate. So we’ll check in with you every now and then to verify recent transfers or payments.

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Fighting Fraud

With fraudulent activity on the increase, we’ve put together a handy guide to help our customers understand what to look out for.

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Verifying your identity

Verifying your identity is key to helping to protect your online accounts. Learn more about our processes with our helpful guide.

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Committed to our customers
by providing regular support

We want to help make sure our customers have the support they need when using our services – whether that’s in branch or agency, over the phone or when using our website. If you need any additional support, call us on 0345 1200 100* and we’ll be happy to help you with everything from queries about your account to applying for a Yorkshire Building Society product.

Have you lost your card?
Or think it might have been stolen?

If you think your card might have been lost or stolen, let us know straight away so we can help. Call our helpline 24 hours a day, 7 days a week

0345 9 10 11 12*

*When our office is closed this is an automated service. A colleague will be in touch when we reopen.

Alternatively you can visit your nearest branch or report it online

Get more information

Your online banking safety is extremely important to us, so if you have any more questions, just get in touch with a member of our team who will help with any queries you may have