Complaints publication report
1 January 2016 - 30 June 2016
BANK RATE CHANGE
On 2 November 2017, the Bank of England announced that the Bank Base Rate would increase with immediate effective from 0.25% to 0.50%.
|Firm Name||Yorkshire Building Society|
|Other firms included in this report||
Chelsea Building Society
|Period covered||1 January 2016 - 30 June 2016|
Below is a table showing how many complaints Yorkshire Building Society received and dealt with from 1 January 2016 to 30 June 2016.
|Grouping||No. of complaints opened||No. of complaints closed||Complaints closed within 8 weeks (%)||Closed complaints upheld (%) by YBS|
|Banking and Credit cards||3176||3325||98.3%||47.0%|
|General Insurance & Pure Protection||3574||3810||95.6%||14.6%|
|Life, Pensions and Decumulation||76||77||83.1%||7.8%|
The figures below show how these relate to the number of accounts or income in each grouping, to allow comparisons to be made with other financial organisations on a consistent basis.
Complaints are very important to us. We use complaints to understand where our customers aren’t happy with our service so we can make improvements. We always do our best to deal with complaints as quickly and fairly as possible. Our complaints process has been designed with customers at its heart. If you have a complaint, please get in touch and we’ll do all we can to resolve the matter with you.
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