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Important notice: one of our banking services providers is carrying out maintenance on its computer systems during Saturday 18th and Sunday 19th August.

Find out how our services are affected

Contact us

Whether it's face-to-face, by phone or online, a general enquiry, a complaint or a suggestion to help us improve, we're here to help.



In Branch

Enter a town, city or postcode to find your nearest YBS location.

By Phone

By Phone

If you have an enquiry and would like to speak to us, please call our friendly staff.

Complaints & Feedback

Help Us Improve

If you have a complaint (including a PPI complaint), or have feedback or suggestions to offer.



Whether you have a question or general enquiry, complete our contact form to send us an email.


Secure messaging

If you are registered to use our Online Services, log in to send us a secure message.


Our Head Office locations

Maps and directions to our Head Offices.



Your questions answered

For further help and to answer any other queries you may have, why not look at our frequently asked questions.