We minimise our environmental footprint through responsible procurement and reduction of our direct and indirect impacts, and by raising awareness of environmental issues with colleagues and customers.
It also includes the overall impacts we have on the communities we serve through areas such as business travel, colleague commuting and biodiversity.
We have progressively reduced our environmental impacts by investing in efficient resource use, improving waste management and engaging colleagues in supporting our efforts in becoming more sustainable.
Independent assurance of our carbon footprint (2012-2017) and data related to our use of electricity, gas, business travel, water use and waste generation has demonstrated our significant progress – since 2012 we have reduced our carbon footprint by 25% and in 2016 we were certified as CarbonNeutral®.
To reduce our environmental impact we’ve invested in making our buildings more energy-efficient.
This includes refurbishing our main buildings with:
A number of our branches have also benefited from a refurbishment and upgrade programme, including:
We have increased our waste diverted from landfill from 80% in 2015 to 95% in 2017, and are still on track to achieve our aspiration of zero waste to landfill by 2020.
The waste generated across our operations includes confidential, mixed recyclable, general non-recyclable, non-hazardous electrical and electronic equipment, food, oil and grease (from catering), small quantities of hazardous and clinical, and other waste from building refurbishment such as furniture. All of our paper waste is destroyed confidentially and recycled. Other waste is segregated for recycling, re-use, bio-fuel or composting.
We want to reduce transport pressure, vehicle emissions and help colleagues reduce travel costs.
Specific measures include: